I would give a minus rating if possible, absolutely disgusting service even their own maintenance team slate them as an agent. House riddled with mould and they kept £1700 of my deposit after 6 years of renting to clean the mould and so called repairs. Had no bathroom mirror for 18 months they were supposed to replace it. Worst estate agents in Berkshire

Absolutely rubbish estate agents had the house rented for 6 years without any repairs done to the house and in the end minuses £500 from my deposit for the repairs they should have done. I advise any one who's looking to rent from these fools not to bother please find a different estate agent.

I’ve had an extremely disappointing experience with Martin & Co. in Caversham. I found their services to be unreliable and inefficient, falling far short of what was promised and paid for. Communication has been poor, with delays and a lack of transparency in addressing issues. Tasks that were supposed to be handled professionally were either ignored or executed ineffectively, leaving me to resolve problems myself. Overall, I feel the service lacked honesty and reliability, which is unacceptable for a professional property management agency. I cannot recommend their services based on my experience.

We had problems with Martin & Co throughout our tenancy. Upon moving into our rental property, they had concealed a historic leak in the bathroom (temporarily covering it up, only for the ceiling to partially collapse on the first day of our tenancy). Lynn Masterman (Director) attempted to falsify date and time stamped inventory images thereafter in an effort to cover their tracks. The check-out process was just as problematic, with Martin & Co proposing inordinate deductions to the security deposit held - many of which related to issues we had already reported on numerous occasions, with no remedial work taking place. The company ignored us for many weeks on end and, when sending justified and routine chasers to follow up on the matter, we were faced with extremely unprofessional behaviour from Jordan Bear (Property Manager). It was only when we threatened to pursue the claim with the DPS, in order to recover our deposit monies, that we finally received a substantive response from them. Martin & Co also refused to provide copy invoices for the disproportionate sums charged. You are legally entitled to see these invoices, so request copies of them when going through the check-out process. This is all an intentional delaying tactic to force you to agree to their level of proposed deductions. They ultimately do not want to proceed with the DPS procedure, so don't let this company bully you!

utter useless,no one answers the call nor calls you back.I have been trying to contact this agency for half a day about a property they have advertised in rightmove

As a tenant, do not rent through this agent. They're lovely as pie when you're a prospect for them, and promise you that they will be in touch, come round periodically to check up on the flat for any issues etc. As soon as you sign the dotted line for tenancy, you're a piece of dirt to them, they'll take forever to get anything sorted, as simple as having a handyman out to fix a tap took weeks. I raised an issue with some windows which don't serve their purpose and let in a lot of cold air in the winter. This was raised initially in November 2022. Here we are in May 2023 and all that's happened is two quotes have been obtained. I haven't had a response to any emails in three weeks, and I can't call due to working hours. Very disappointing, hopefully Lynn and the team can improve soon.. *Update July 2023* Since the above review, there has been no word from Lynn and the team, so action is being taken with the local council for a HHSRS (Housing Health and Safety Rating System) inspection. Despite numerous emails and contact to Martins since the above review, no correspondence has been received, and no effort has been made to ensure the landlords legal obligations to tenants are met, leaving us no choice but to involve the local council to ensure we will be adequately warm this winter. Last winter we were wrapped in jumpers, coats, blankets, hats and everything, and could still see our breath in the the flat when heating was on full (during the cost of living crisis). No empathy or effort has been shown by Martin's since the issue was initially raised in November 2022 to ensure the matter is resolved quickly (or at all), or that their tenants are in the least bit important to them, and no communication has been shared regarding updates from the landlord on the situation. Poor/non-existent communication, and a complete lack of accountability and professionalism are why I've given the one-star review.

Really disappointing.... started off fantastic for the first few months of being with them (we had previously been with another agency who had been particularly difficult)..nothing was too much trouble and staff couldn't do more to help or assist us and I even said to them what a breath of fresh air they were. As the tenancy went on problems arose in the house (the main one being the conservatory roof panel flew off in the wind!!)... we had to bodge it ourselves for a couple of days until they could get the landlords approval to allow someone over to fix it. Every time we phoned to find out where we were at they would always shift the blame onto the landlord "Oh he's not replied", "Oh we can't get hold of him" etc etc... Which sounded poor really considering when I called him myself he got back to me within hours and was extremely polite and co-operative with me. It always sounded like a typical "Oh it's not our fault it's someone elses"... Then they conducted an inspection without letting us know...we only found out about this about a week later when they sent us the report of their inspection. When I asked when and why they had been in the house without permission (24 hours notice) they said they had sent out emails to all tenants but the email system had failed (if the email system failed why not call everyone on the morning of the day you are attending). We still kept our cool with them but then on check out when they claimed we had to pay for "Cleaning/Oven Cleaning" when I had provided them with all the correct invoices from the companies who had carried out these tasks before we departed... They tried to argue that it wasn't professionally clean enough so they had to send their people back in to give it a further go!!.... We didn't even get told beforehand that they were sending people in we just got sent the bill afterwards! We also had to pay some stupid jet washing charge for some ivy on the side of the property that was extortionate. When I asked about this they said it had nothing to do with them and again moved the blame onto the landlord. They all seemed to forget that I chased the council for months to get a tree cut back that was landing on the Landlords roof ... if I hadn't chased that for them it could have been catastrophic and caused the Landlord a LOT of money. I never did see any of these invoices for the supposed works that had been carried out that we asked to see. I would have complained more but we are lucky to be out of the rentals market now and have a house to renovate so it's just too time consuming and a big headache. Overall a big fat waste of money and very frustrating especially when you leave the property in a nicer condition than the inventory report was when we first arrived. The only good point for me personally was the communication after the inspections via letter, they always kept us updated about those but other than that very disappointing. This review is NOT including Mica who works there as she was fantastic from start to finish, bubbly, kind, efficient and the nicest lady I've ever dealt with at an estate agents.