New client with Martin and Co Reading Branch and I have had a great experience dealing with Sean, Lynne and Mica. Great staff with great commitment to their clients. Would highly recommend Martin and Co.

amazing team. very helpful and efficient. I could move into my new home within two days. Sean and Natasha helped a lot settling in and with all information I needed. I loved the place from the moment I saw it. would definitely recommend.

Great service from them renting a flat. They're courteous and lovely to deal with and I have no hesitations recommending them.

Friendly and helpful staff

My partner and I used Martin & Co to find our first home in January 17'. Sean the director was very helpful and always at the end of the phone and the administraor, Natasha, was very helpful. We did not get a chance to liase with the other employees of Martin & Co however when visiting to sign our contracts, all seemed very welcoming and easy to get along with. Will always reccomend.

Late rental payments and need to be lucky to be able to speak to a staff over the phone. Their website shows the Caversham, Reading open until 1300 on Saturday but when I rang at 1000, voicemail says office closed.

We weren't pleased about our rental situation with Martin & Co and feel like they could make improvements to their service. Whilst their team were friendly when we managed to get through to them, it felt like most of their service was reactive - and that a lot of issues were not sorted in a timely manner, if not neglected. When we tried calling them, we very often were unable to get through, and we were often told their office was closed despite what they had advertised about their opening times. When we tried to get our deposit back it felt like we had to keep enquiring about this with little communication, and we were informed they were considering deductions, although we had previously sent them evidence about the issues months previously. It didn't always feel like they managed information properly or that correspondence was dealt with.

If I could give 0 stars I would - I implore everyone to avoid martin&co like the plague. They are the worst estate agents I’ve ever come across. They act nice at first and then as soon as they’ve got your money and signature, they don’t care. Lynn and Sean are the rudest, most inconsiderate and uncaring people. They always have an unprofessional snarky attitude and talk down to you, no matter how understanding you try to be. And their properties are even worse - they tell you the flat is all fine and good to go, then the second you move in it falls apart because it’s all cheaply done and they cut corners for everything, (as confirmed by their own handyman!). The first day I moved in the power cut off and wouldn’t work due to shoddy wiring. All the food in my fridge and freezer was ruined. When I rang them I was told it wasn’t an emergency. They have no sense of urgency when it comes to repairs; another time two of the windows nearly came off because they’d used hinges that weren’t strong enough for the window size. And the windows are the top hung projecting style, so I had to use whatever I could find to tie and secure them to my furniture because otherwise they would have fallen and smashed to the ground outside, as my flat was several floors up. They also never respond to emails. I had to constantly chase for months and months to get even the tiniest jobs done, and the big jobs like fixing a mould issue took over a year for them to actually get someone on it and still it was never properly fixed. No matter how calm and reasonable you are to them, they are always rude and aggressive in return. Phone calls were always the worst. Even if you grey rock them, they will continue to get heated and worked up to the point where they hang up on you. Then when you have to speak to them again, they will actually try to gaslight you and say you were the one with the anger and temper problem, (luckily I always have witnesses for my phone calls and so I knew that wasn’t true!). Lynn and Sean are clearly two very narcissistic people. They will also steal your deposit, coming up with any excuse for not paying it. I wish I had read the reviews before signing with them as everyone says they experienced the same thing - I guess it’s a scam they pull with all their tenants. They regularly inspect the property and say everything is fine and looks good, but then when it’s time to refund the deposit they suddenly invent a bunch of reasons and charges because they think they can get away with it. My last inspection was literally a week before I moved out, with the purpose of making sure everything was all ok. The only feedback I was given was about some dust on the ceilings pipes. I had the flat professionally cleaned, making sure to specify the pipes were dusted, which they did. I provided the invoice as proof and yet they still tried to insist on a professional cleaning fee? The company I used had a guarantee and said they would redo anything that wasn’t satisfactory, but martin&co never got back to me on details and just kept insisting on the cleaning fee, amongst other non-sensical charges - they will honestly try to rob you blind. So in summary: beware and stear clear! And if you have no other choice but to sign with them, then at least make sure to document everything, record your conversations, and take pictures of everything and anything, so you can at least beat them at their own game.

Rubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!