As a tenant, do not rent through this agent. They're lovely as pie when you're a prospect for them, and promise you that they will be in touch, come round periodically to check up on the flat for any issues etc. As soon as you sign the dotted line for tenancy, you're a piece of dirt to them, they'll take forever to get anything sorted, as simple as having a handyman out to fix a tap took weeks. I raised an issue with some windows which don't serve their purpose and let in a lot of cold air in the winter. This was raised initially in November 2022. Here we are in May 2023 and all that's happened is two quotes have been obtained. I haven't had a response to any emails in three weeks, and I can't call due to working hours. Very disappointing, hopefully Lynn and the team can improve soon.. *Update July 2023* Since the above review, there has been no word from Lynn and the team, so action is being taken with the local council for a HHSRS (Housing Health and Safety Rating System) inspection. Despite numerous emails and contact to Martins since the above review, no correspondence has been received, and no effort has been made to ensure the landlords legal obligations to tenants are met, leaving us no choice but to involve the local council to ensure we will be adequately warm this winter. Last winter we were wrapped in jumpers, coats, blankets, hats and everything, and could still see our breath in the the flat when heating was on full (during the cost of living crisis). No empathy or effort has been shown by Martin's since the issue was initially raised in November 2022 to ensure the matter is resolved quickly (or at all), or that their tenants are in the least bit important to them, and no communication has been shared regarding updates from the landlord on the situation. Poor/non-existent communication, and a complete lack of accountability and professionalism are why I've given the one-star review.