Worse letting agents going, my boiler has been condemned for 2nd year on the trot which means it’s been turned off so I have no hot water etc. They know about it but when you call to talk to them no one is in office for the day. How can there be no one to deal with urgent repairs, this is not the 1st time and probably will not be last time.

Worse letting agents going, my boiler has been condemned for 2nd year on the trot which means it’s been turned off so I have no hot water etc. They know about it but when you call to talk to them no one is in office for the day. How can there be no one to deal with urgent repairs, this is not the 1st time and probably will not be last time.

Called to arrange a viewing and spent quite a while on the phone as they took down an excessive amount of information and tried to sell unwanted services to me. They never confirmed the viewing or called me back. When I called them they were completely unapologetic. This is why online estate agents are growing in popularity.

Called to arrange a viewing and spent quite a while on the phone as they took down an excessive amount of information and tried to sell unwanted services to me. They never confirmed the viewing or called me back. When I called them they were completely unapologetic. This is why online estate agents are growing in popularity.

Took me 3 weeks to get my damage deposit back, even though the landlord copied me in to all emails requesting back in full. Didn't respond to emails or call/messages. Would never use again for renting a property

We bought our house through John Alexander. The whole process was stressful from start to finish. During the 6 months it took to go through we had no correspondance and were not kept updated. We had to do all the chasing and each time we rang up we spoke to a different member of staff who promised to pass messages on but didn't. When we raised this issue they didn't believe us. We would never use John Alexander again. Be aware.