The rental market is really crazy at the moment and it's been really hard to get any call backs from Estate agents generally - always being sent to online bookings and emails, but I got a call from Charlie. He not only offered alternatives to properties that were no longer available, he took time to fully understand my requirements, have a bit of a chat and generally made me feel very valued as a potential tenant - even calling the day before a viewing just to confirm it - I very much appreciated that friendly and human-touch approach and would certainly head back to Jackson-Stops in future for this level of service!

Had a great experience of renting an apartment from Jacksons stop agency. The agent Veronica Zidullina assisted and advised throughout the entire process, even after signing the contract. Veronica responded quickly and was always in touch. Highly recommended!

I had been looking for a rented apartment. Due to the difficult state of the market it was quite a challenging task. Thanks to Jackson-Stops, who provided professional help, I have found an apartment that matches my requirements. Big thanks to my agent Veronika, who provided all possible support throughout all the process of tenancy application. She helped me to clarify all ambiguities. I should note I have got fast, professional and just in time answers to all my requests. I definitely recommend this agency.

The service received from Lara Hammond has been one of the highest standard. Lara has been very reliable, responsive, and knowledgeable when it comes to trends and developments in the local property market. Very glad that she was guiding me through all the (legal) technicalities so patiently. Generally, Jackson-Stops was dealing with all my queries very professionally, and thanks to the experienced staff at the Teddington office, the whole renting process was a lot easier to manage than expected.

Charlie was instrumental in securing our offer despite the offer having been decided over a weekend. He was transparent and made sure we were well informed throughout the process and provided help wherever possible to help secure our new home quickly. We were extremely grateful for his help and are now happy with our new home.

Reliable, helpful and fantastic estate agents. My partner and I had the privilege of working with Veronika who was nothing but helpful, due diligent and generally made the whole process of renting pleasant. Veronika went above and beyond to answer our questions and nothing was ever too much trouble. We would certainly work with Jackson-Stops Richmond again.

From my first contact with Jackson-Stop, Richmond, I received an exceptional level of professional competence and customer care in each single interaction.I found a constant and efficient guide by Veronika Zidulina, she has been able to provide any guidance we needed for renting a valued terraced house in Richmond. Veronika has always been available at all time, impeccable in any detail, from the viewing, to the contractual agreement, all the paperwork involved and arrangements in person. It is really important to have a trusted agency when moving house, I feel lucky and gratified with Jackson Stops, Richmond, and their agents.

Highly recommend Jackson-Stops Richmond! In these very uncertain times, moving and renting could be very daunting. But our agent, Charlie Southall, made it so incredibly easy. He kept us calm and informed every step of the way, gave us timely updates, and was always available to answer our call and our questions. Unlike our previous experience with other letting agencies and agents, Charlie was really very helpful, approachable and took the time to listen to our concerns and situation. Topnotch service. 5 stars.

My first impression with Jackson-Stops Richmond is good. Charlie Southhall contacted me and arranged viewings just one day after my online enquiry. It's quick and made me feel valued as a potential tenant. Although I don't consider looking for a flat in Richmond anymore, I recommend this friendly agency!

I walked into the Richmond branch looking for a long term property when I was warmly greeted by Veronika. She patently listened to my requirements and promptly shared listings which matched my search criteria. The best part about working with Veronika is that she moves quickly and responds fast. She set up appointments and ensured we on track in this competitive market. My wife and I enjoyed our experience with Veronika and strongly recommend her for your search.