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Richard James

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Richard James, although more expensive than others, proved their worth. As we drove around Swindon it became clear that above all others, Richard James had sold signs on the majority of their properties. The proof was in the pudding when our first sale fell through and within 2 days we were under offer again. There staff are very friendly and helpful, progressing the sale effectively where they could.

Reply from agent

Thank you for the review Rob!

4.00 /5

All staff I dealt with were very polite and Professional at the northswindon branch.

Reply from agent

Thanks for the review Alan.. shame we didn't make the 5 stars. Please do get in touch if there is anything you feel we can do to improve the experience for you.

4.00 /5

Richard James Sales Division have provided excellent service to me over the last few months. Special thanks to Barry Brocks, West Swindon Branch, Antony Salter, North Swindon Branch and Hayley Walden, Completions Departmrnt for all being very helpful. Cathy Williamson

Reply from agent

Thanks for the great review Cathy. Its great to hear you have had a good experience with us across multiple branches and our sales progression team. Feel free to recommend us to friends and family and hopefully we will stay in touch in the future.

4.00 /5

Richard James provided us with an excellent service. We sold our property and purchased our new house through RJ very quickly (within a week of going on the market). Unfortunately the buyers pulled out 6 weeks later, but RJ were very quick and efficient to get our house back on the market. Viewings came thick and fast and we sold again within a week or so and still purchased the house we wanted :-) We were kept informed about viewings and provided feedback where possible. Anthony was great and really helpful during the sale and purchase. There was a minor miss communication on RJ's part along the way that could have been avoided, however this was rectified and no harm done. We were most impressed with the Sales Progression Team, in particular Hayley. She was fantastic and kept us informed constantly with what was going on with both our sale and purchase. Hayley was extremely helpful all the way through to the day we completed and made our buying and selling experience a less stressful one :-)

Reply from agent

Thank you for the review Danny! We are so glad we were able to get you moving. We will pass this back to Hayley & Antony. Good luck in the new home!

4.00 /5

Was very impressed with Richard James - North Swindon throughout the buying process. Antony was great at showing us around properties, and always happy to help with any queries or issues we had while buying. Hayley was a good sales progressor, ringing us regularly with updates, and handling a couple of issues we had well. We would be happy to use Richard James - North Swindon again for our buying/selling needs.

Reply from agent

Thanks Grace for your review! We are so glad you had a good experience using us. We wish you all the best in your new home. We will pass this onto the North Swindon Team and Hayley.

3.00 /5

Richard James is an estate agent that I would give 3 stars. The team is friendly and helpful, and they are great at arranging viewings. However, they send a barrage of unsolicited emails, and they do not stop even when asked to be removed from the mailing list. This is a major drawback, and it has significantly lowered my opinion of the agency.

Reply from agent

Hi Matthew, We are sorry to hear this. If you can drop myself an email at nicolesmith@richardjames.uk I will ensure you are removed from all marketing and property information.

3.00 /5

Very efficient at getting the house on the market and selling the property. Very friendly approachable staff. However, once sold they didn't want to know, they passed the chain progression chasing onto a third party company who were useless. I done all the work myself as nothing would have got done otherwise.

Reply from agent

Hi Michelle. Thanks for the feedback. We are glad you had a good experience with our team but obviously need to address the sales progression element as whilst some of our cases are with a support team outside RJ, we would still expect you to get the same level of service as our staff provide. Would you be able to email us on some feedback around the sales progression? As this is something we are keen to work on and improve. If you do have chance, please email samshenton@incentivised.com

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Address

Gemini House Hargreaves Road, Groundwell Industrial Estate, Swindon, SN25 5AJ, UK, SN25

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