ETA: Since Tayla left Richard James, we have been looked after by Cheryl Hopes. She has been amazing! Not only is she incredibly helpful, but she's also really personable and a joy to deal with! We have had an amazing experience with Tayla Jackson at Richard James. She has been so helpful, always going above and beyond. She is also really responsive to emails, which has been so appreciated!

So far, so good. We started our collaboration with RJ in May; the agency rep, Gemma Cowley, has been responsive to our messages and has solved the issues. All procedures regarding new tenancy, contract, etc., have been handled smoothly. Our experience with the team, starting with step one, scheduling the first visit until today, has been positive.

I would like to say thank you to all the workers that have helped me find a house and they have been very helpful. Especially Ellis. Soon I will move into my new house and in a very stressful time after 10 years of renting a house I have found all of the people that have helped me a lots. I hope that everything will be okay. I wish you all the best. 100% recommend.

I have been renting through Richard James for over a year now and everytime I have needed help the estate agent and landlord has been brilliant. Recently I have had Cheryl who has helped me set up a new tenancy agreement and have helped me book jobs that needed doing around the house and her customer service has been world class. Thank you Richard James and Cheryl appreciated!

Richard James (North) have been looking after my rental property for around 6 years now. I’m really pleased with all the help they have given me, taking away the everyday running of the property. My current Property Manager, Cheryl, has recently sorted a maintenance issue quickly and efficiently; she is a pleasure to deal with.

Cheryl worked hard to make sure that our tenancy agreement was correct even though we requested a change. She was polite, understanding and efficient.

Today I had a viewing of a property for rent after coming to Swindon and the Richard James team helped a lot. Their office itself is a very pleasant place and my sincere gratitude for the excellent service given by Zoe.Her instructions were clear and precise.I would recommend Richard James for anyone having any problems related to letting.

Thanks so much to Nicole Adair at Richard James North Swindon Office. Hugely professional and competent. She always replied promptly to any questions we had and handled our property purchase seamlessly. Kind regards, Bridget Lavery and Paul Hennen

From the first call to the property completion, Cathy was delivering very high standard professional support. This is the first time ever, I had very gentle, informative, professional and smooth communication throughout from Cathy's team. I would strongly recommend Richard James to all. Thank you Cathy.

We dealt with Pasquale Mazzotta to find a new home and he helped to make the process so easy and stress free. He got back to us with a decision from the landlord within a day and answered any questions we had during the process. Not a bad word to say, thank you Pasquale!