Avoid this agency. We rented through them for nearly five years, and our experience has been consistently disappointing. When we first moved into the property, it was advertised as having been “professionally cleaned,” but the reality was far from it — the home was dirty and grubby, to the point that we had to pay for a cleaner ourselves. Routine inspections were poorly managed; we would receive emails with scheduled dates, only for no one to show up, or for the visits to be repeatedly rescheduled. When our washing machine broke, it took over eight weeks to get a replacement. Repairs were generally slow — for example, we waited over a year for a replacement garage door fob after the engineer sent by the agency accidentally broke the original one. Despite his apology and promise to order a new one, the quote was apparently never approved. To make matters worse, we were charged for that same fob when we eventually moved out. We also had ongoing issues with damp and mould that were never properly resolved. At one point, part of the living room ceiling collapsed, narrowly missing my wife. The repair took months and was clearly done as cheaply as possible, with little concern for appearance or quality. When the landlord decided to sell, we were told by Homefinders that we were among their best tenants — we had never missed a payment, maintained the property well, and even improved it. They encouraged us to rent another property through them. We found a suitable home, paid a £450 holding deposit, and went through the referencing process, only to fail due to an old credit issue related to a dispute with a car dealer. Despite explaining the situation, Homefinders kept our deposit, ignored our calls, and when we finally reached someone, the lettings manager simply told us we should “consider renting through a different agency.” After five years of loyalty, reliability, and respect as tenants, we were treated with complete disregard. I would strongly advise others to avoid renting through this agency.