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Home Finders - Swindon

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Home Finders - Swindon

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1.00 /5

EDIT: appreciate the reply, I still have not been given pictures of areas such as underneath furniture, sofa cushions, or most areas for which I have been charged a cleaning fee. Many of some difficult access / hidden areas were very dirty as if cleaners missed it completely. Remember to take a lot of pictures upon moving in when renting! Left my rented flat in a way cleaner than when I moved in (definitely not what you would call a professional cleaning how I found it) to find that I get quoted over £100 cleaning fees for a small 1 bed flat. Naive me that I did not take pictures when I moved in so I had little to do to try avoid the charge.

review by Guillermo Zafra-Camón

Reply from agent

We were concerned to read your review, and have carefully looked into the matter. When you moved into the property a detailed Inventory & Schedule of Condition was provided which included numerous photographs of the cleanliness and condition of the property. Further photographs were then taken as part of your move out inspection. Unfortunately these photographs do show that the property was not left in the same condition as when you moved in (if you would like us to forward these images once again, please do contact us at the office and we will be happy to do so). I understand that because you had moved away from the area you were unable to return to clean the property yourself, and that you asked us to provide a quote to do so, and that you agreed this quote before the clean was undertaken. I was very sorry to hear that you felt the property was cleaner when you moved out than when you moved in, but would once again confirm that we do have photographic evidence which shows this not to be the case.