The sale was made in very difficult circumstances due to the state of the economy. Obviously it took longer than we hoped but eventually we got the sale over the line. Full marks to Tom Edmunds for staying with us all the way. He was always very professional and his hard work made it happen. Top man.

Such a pleasure to deal with Smith Homes Sales and lettings of swansea .the team were so professional .From our point if view , as a buyer they were so helpfull from our viewing to completion.Special mention to James and Janine who were both outstanding in their respective roles ,keeping us informed of progress at all times.....many thanks, Pat and Dave

As a buyer, I've had a terrible experience. I put an offer in and details were given in writing over a WHATSAPP account with a screenshot of DiP. And then I was checking frequently to see if the owner has replied if they accepted it or not. The very next day I'm having a text message saying they have accepted another offer and they won't even tell me what the next offer should be to top it and says the owner would not be accepting any other offers. What if I am willing to pay higher than the market price. If I am seller I definitely wouldn't want to miss that opportunity and would expect them to earn the maximum I can earn for selling my property and not shutting off people who would be willing to pay more. Really terrible experience.

Sent a confirmation text hours before the viewing only to arrive and be told after contacting them that the house was unavailable. Wasted an hour of our time travelling g and had nothing to say for themselves. Poor.

Had arranged to view a property at 1.30 11/09/21, has arrived at the property at 1.20 and waited until 1.35 and contacted the office to state no one had arrived for me to view the property, then around 1.45 had a telephone call from Smith's stating they had received and offer and seller had accepted, totally unprofessional, had me down as a 2 o'clock appointment, but had sent two emails stating 1.30 and a confirmation on 11/09 at 8.01 confirming my appointment fir that day at 1.30. Totally an unprofessional estate agency.

Myself and my partner had a viewing booked, and confirmed, for a property. My partner had a confirmation reminder this morning prior to our viewing. We arrived, 13.25 for viewing at 13.30. no sign of estate agent. 5 minutes past our time , we rang agent. The person who was supposed to be showing us property would ring us back. 15 minutes later, after us waiting outside property for 20 minutes we were called back by rhys. He had different time in his diary to what we had confirmed by email!! But property was under offer so we would not be viewing anyway.. No cancellation phone call prior to appointment i found this to be totally unprofessional.

For anyone thinking about renting a house/flat at this letting agent, please read this! This story may be long, but it is all true with pictures. I have never been so angry with a business that I want to write such a long review. But I ought to tell you this! In June 2018, we viewed a flat in the city centre, and my partner and I both liked it, although there were moulds and cracks on the en-suite wall to the master room as well as the main bathroom, we still took the flat, as our previous flat was going to end in a week, and time was tight and strict. Before we signed the contract, we discussed with Hywel about the redecoration of the bathroom walls, he promised that it will all be sorted once we moved in. We believed him! On the day of key collection, we realised that the bathroom walls were not sorted, and I was very angry and annoyed as this was discussed beforehand, and yet Smiths did not bother to update me either by calling or emailing. After the keys collection from their office, we went into our ‘new flat’ to found out that the bed in the second bedroom was broken, the chest drawer was unsurprisingly broken, the wardrobe was broken, and the extractor fan was broken too! Did they not bother to check the flat before we moved in? The inventory they gave us was a load of rubbish! We informed them of all the issues, and they first said to us that they were not aware of it, and then vaguely said: “we have noted this down in our diary, we will get them sorted as soon as possible.” Oh, it only took them two months to get them fixed, very quick indeed(!) Also, just a few days after we have settled down, the previous tenant who lived in this flat came knocking at my door, and during our conversation, he told me that Smiths was aware of all the issues that I have mentioned to them, which had made us doubt very much of their credibility, and we were very correct! Moreover, the bathroom walls, they only started fixing them in March 2019, that is 9 months after we moved in, and we were due to move out in July 2019. The whole work took more than 1 month, which has severely disturbed our life. On top of that, the business never replies emails promptly nor phone calls. After we moved out, we requested a reference from him to our current landlord, and, unsurprisingly again, no replies. We are both good tenants, and left the flat in a very clean state, there is no way that we are purposely creating problems for them as the problems are problems on the face of it!