After one year of living in a property managed by Smith's Homes Sales & Lettings, I feel it is important to update my review and honestly share my experience. Unfortunately, my experience with both the agency and the landlord has been extremely disappointing. Throughout my tenancy, I repeatedly reported serious damp issues within the property. Despite numerous requests for assistance, inspections, and promises that the problem would be addressed, the damp remained unresolved for over a year. I was left living in unhealthy conditions with little to no meaningful action being taken to permanently fix the issue. The maintenance service provided has been unreliable and unprofessional. Contractors would often say they would attend the next day or within a week, only to fail to arrive, cancel appointments, or become difficult to contact. On several occasions, I was given assurances that repairs would be completed, but nothing happened. As a tenant, it is incredibly frustrating and stressful to continually chase repairs that should have been dealt with long ago. Another issue relates to the condition of the property when I moved in. Before signing the tenancy agreement, I was informed that the back garden would be cleaned, overgrown bushes would be removed, and the area would be properly prepared. However, when I moved into the property, none of this work had been completed. The garden was left in the same neglected condition, which gave a poor first impression and demonstrated a lack of honesty regarding commitments made before the tenancy began. Customer service has also been very poor. When signing the tenancy agreement, there appeared to be a strong focus on obtaining positive reviews and maintaining a good image. However, once the agreement was signed and the tenancy had started, communication and support seemed to disappear. Responses were slow, follow-ups were lacking, and I frequently felt ignored whenever I raised concerns about the property. I would also like to highlight concerns regarding the office's advertised opening hours. The agency states that it operates from 9:00 am until 6:00 pm. However, whenever I attempted to contact them later in the day, I was often informed that staff were only available until 5:00 pm. When this discrepancy was raised and I suggested updating their online information so customers could contact them at the correct times, no action appeared to be taken. The most concerning part of this experience has been the ongoing damp problem and the impact it has had on my health and wellbeing. Living in a property affected by damp for such a long period is unacceptable. During my tenancy, I suffered from persistent coughing, wheezing, and chest infections. While I understand that health matters can be complex, I strongly believe that the condition of the property may have contributed to or worsened these symptoms. No tenant should have to live in an environment that raises concerns about their health and safety. As a result of the way this matter has been handled, I will be pursuing a formal complaint against both the agency and the landlord regarding the failure to properly address and resolve the damp issues despite repeated reports over an extended period. I believe tenants deserve safe living conditions, honest communication, and timely repairs when serious issues arise. Based on my personal experience, I cannot recommend Smith's Homes Sales & Lettings. The lack of action, poor communication, unreliable maintenance service, unfulfilled promises, and continued failure to deal with serious property issues have made my tenancy extremely disappointing. I sincerely hope that future tenants do not have to go through the same experience that I have faced over the past year.