For anyone thinking about renting a house/flat at this letting agent, please read this! This story may be long, but it is all true with pictures. I have never been so angry with a business that I want to write such a long review. But I ought to tell you this! In June 2018, we viewed a flat in the city centre, and my partner and I both liked it, although there were moulds and cracks on the en-suite wall to the master room as well as the main bathroom, we still took the flat, as our previous flat was going to end in a week, and time was tight and strict. Before we signed the contract, we discussed with Hywel about the redecoration of the bathroom walls, he promised that it will all be sorted once we moved in. We believed him! On the day of key collection, we realised that the bathroom walls were not sorted, and I was very angry and annoyed as this was discussed beforehand, and yet Smiths did not bother to update me either by calling or emailing. After the keys collection from their office, we went into our ‘new flat’ to found out that the bed in the second bedroom was broken, the chest drawer was unsurprisingly broken, the wardrobe was broken, and the extractor fan was broken too! Did they not bother to check the flat before we moved in? The inventory they gave us was a load of rubbish! We informed them of all the issues, and they first said to us that they were not aware of it, and then vaguely said: “we have noted this down in our diary, we will get them sorted as soon as possible.” Oh, it only took them two months to get them fixed, very quick indeed(!) Also, just a few days after we have settled down, the previous tenant who lived in this flat came knocking at my door, and during our conversation, he told me that Smiths was aware of all the issues that I have mentioned to them, which had made us doubt very much of their credibility, and we were very correct! Moreover, the bathroom walls, they only started fixing them in March 2019, that is 9 months after we moved in, and we were due to move out in July 2019. The whole work took more than 1 month, which has severely disturbed our life. On top of that, the business never replies emails promptly nor phone calls. After we moved out, we requested a reference from him to our current landlord, and, unsurprisingly again, no replies. We are both good tenants, and left the flat in a very clean state, there is no way that we are purposely creating problems for them as the problems are problems on the face of it!

It's all about the money, nothing else.

These people are liars and con artists we’ve received absolutely no support off them. We had damp and mould throughout our house and reported it several times and nothing was ever done or taken seriously. When the lock continuously broke to our front door we rang them for report the issue they’d simply reply that they’re not in charge of maintenance and we therefore had to pay for the problem ourselves. We had to go through them to report things to the landlord and we found them useless in summary.

I was have a appointment to see a flat, and when me and my wife are arrived in front the building and waiting the agent to see the flat, he arrived and told me on the just time that the flat was gone to another person, before me. They made me like a fool.(First to see or first to book?) They are confused. Didn't call me in advance to warn, and told me my number fone was wrong. Simple like this. This day was a rainy day, my wife has flu and extracted a tooth the day before. Don't recommend this office, total lack of respect for myself and my wife.