Nice people during difficult times moving homes. Emma has gone the extra mile to make everything easy. Thank you

Good letting agents

Good letting agents

As a buyer, I've had a terrible experience. I put an offer in and details were given in writing over a WHATSAPP account with a screenshot of DiP. And then I was checking frequently to see if the owner has replied if they accepted it or not. The very next day I'm having a text message saying they have accepted another offer and they won't even tell me what the next offer should be to top it and says the owner would not be accepting any other offers. What if I am willing to pay higher than the market price. If I am seller I definitely wouldn't want to miss that opportunity and would expect them to earn the maximum I can earn for selling my property and not shutting off people who would be willing to pay more. Really terrible experience.

Sent a confirmation text hours before the viewing only to arrive and be told after contacting them that the house was unavailable. Wasted an hour of our time travelling g and had nothing to say for themselves. Poor.

Had arranged to view a property at 1.30 11/09/21, has arrived at the property at 1.20 and waited until 1.35 and contacted the office to state no one had arrived for me to view the property, then around 1.45 had a telephone call from Smith's stating they had received and offer and seller had accepted, totally unprofessional, had me down as a 2 o'clock appointment, but had sent two emails stating 1.30 and a confirmation on 11/09 at 8.01 confirming my appointment fir that day at 1.30. Totally an unprofessional estate agency.

Myself and my partner had a viewing booked, and confirmed, for a property. My partner had a confirmation reminder this morning prior to our viewing. We arrived, 13.25 for viewing at 13.30. no sign of estate agent. 5 minutes past our time , we rang agent. The person who was supposed to be showing us property would ring us back. 15 minutes later, after us waiting outside property for 20 minutes we were called back by rhys. He had different time in his diary to what we had confirmed by email!! But property was under offer so we would not be viewing anyway.. No cancellation phone call prior to appointment i found this to be totally unprofessional.