Awful, terrible service! I have been trying to book viewing of a property that looks appropriate for my family for the whole day - I phoned all their phone numbers without any response but autoreply, I filled the online form on their website, then repeatedly contacted with their chat-bot/ someone called Lily on their website, but the only answer was that they knew my contact details and one of their staff would give me a callback ASAP! Still no sign of that “ASAP” by the end of the day. Not recommended, not even a little, for anyone wants to let a property! Zero stars

Impossible to receive a response other than automated emails, can't even leave a voicemail. Went to the office and the lady told us she was heading out so we would have to come back without even so much as a 'hello'. Explained that we had tried contacting several times so she finally took our details with a promise to contact the following Monday. Didn't hear back again so visited later that week to ask if there was an update. While she was apologetic, she didn't remember where she had noted our contact information and wrote it down again saying there were a lot of interest in the property. We were told they would get in touch with everyone for viewings once the current tenants move out but haven't heard anything in 2 weeks. They should at least send an email to say the property has been let out but it's just radio silence. We understand demand is high and it's busy, but we've never experienced such poor service from any other estate agency. Will not be considering any properties advertised by this company as it's pointless. ***Edit: Their response to the review is unhelpful. We contacted them through every channel possible, including their forms. They talk about increased demand and coping with the influx, but haven't found this issue with other estate agents.***

If I could give them a 0 star review I would. Easily the worst letting agents I have ever used, had to suffer using them for 2 years with no help across the board. Rude staff that don’t give any answers, mould throughout the property that we rented which was just covered by paint before we moved in, they then refused to believe the property had any and we had to fight for 6 months to get it finally sorted, but this was only fixed after we reported this to environmental health and they finally pulled their finger out even after we told them that my partner suffers with mould related illnesses. My partner actually posted about this issue on the uplands and Brynmill community page, where you can still find the post now, even though the admin told us that belvoir tried to join this group in order to get the post removed. We were told after moving in by an agent that our landlord doesn’t respond very often, so things will take a a while, which is obviously unacceptable. We have moved out of that property 4 weeks ago today and only today been told that there will be deductions from our deposit, but still with no evidence to back up why any deductions are being made to begin with. To prove my point, the agent over the phone told us there was food debris in the sink and that they will deduct money for this, attached is the picture they’ve used to say there is debris. I hope people are actually reading this and they never chose to use belvoir as an agents, because I know I won’t,

This is the worst letting agency in the United Kingdom, I live in their Swansea property and they are very horrible and are of no help, they just ask for the rent and if anything happens while you’re the the property they would pay no attention

It’s absolutely ridiculous – not a single response to calls or emails for an entire month! If they’re so bloody busy, why don’t they hire more staff?

If you’re looking for an estate agents, I’d recommend looking elsewhere. Really unprofessional, they never answer the phones and on the occasion I did get through they are very dismissive. I managed to book a viewing with them which was … More

Absolutely terrible service....this is the second time I have left a review, I used another site that prompted them to contact me, that was 2 weeks ago, I was promised I'd be kept up to date with viewings, I've left 2 requests for properties last week, nothing has come back, as others have said, forget speaking to someone on the phone..no chance, called in yesterday, I was given a name to call Arwell, no answer so left a voicemail plus a text, what a surprise, no response, they are trading under false pretenses..disgraceful service

If you're interested in selling or letting, use any other company because this one doesn't answer calls of buyers. Have been very interested in viewing some properties I have been trying to get a hold of someone for 4 weeks now. Have called 10+ times, sent at least 7 different emails, left voicemails, even talked to the stupid chat bot on their website. Not a single response. Not even an automated email. Absolutely insane. If you can, go to any other company.

Almost impossible to get hold of anyone. Asked months ago if we can park on our driveway as experiencing hassle from the beauticians below yet, still not received a response. You could call all day everyday and still be sent to voicemail every time. Looking to leave my tenancy early as result of a number of different factors. If landlords want happy tenants do not use this company. They are very, very poor.