Very friendly and professional service provided by Belvoir lettings that helps to remove some of the stress when it comes to moving residence. H.

The estate agent was very pleasant, easy to contact and facilitating. Any queries were immediately answered or the information was found out and corresponded with me quickly. Being a first time buyer I was unsure of the process when purchasing however Belvoir were quick to put me at ease and tell me all that I needed to know. I had contact with Ceri who was didn't make me feel pushed or rushed during viewings or when deciding to proceed or not, the advice given felt honest. Unfortunately for myself the house that I was looking to go ahead with purchasing was taken off of the market but this hasn't stopped Belvoir from continuing to attempt to find me a home that matches my criteria.

they have greatest flat ,home in Swansea,but they not deal with student

Arwel was introduced to manage the letting of my Apartment in Mumbles. As a result of his competence and expertise, the whole process was managed professionally and competently. He is an asset to his employers who are most fortunate to have him in their employ.

Did nor meet my needs or expectations

My initial experience with Belvoir! was pretty positive that was up until I agreed to use them to let my property. Communication has been appalling and as a new landlord I really needed a company to offer more support. Emails have gone unanswered even when I have raised concerns. Sadly I would not recommend them

Lived in a Belvoir property for a year and a half. The people that work in the office are very nice however sometimes it was difficult to contact them and response times were slow if people were off on annual leave. The main issue for me came with the land lord that they were representing. I had an ongoing maintenance issue from November 2023 till when I left the property in February 2024, it was never resolved. The land lord tried to hike up rent prices to pay for the cost of the repairs, which is why we ended up leaving. I also believe the land lord acted in extremely bad faith with regards to the deposit. I believe more vetting needs to be done by Belvoir to avoid these rogue land lords that they represent.

Constant miscommunication as they do not seem to read messages/ emails and as a result, relay messages to landlords incorrectly. Lack of replies, even acknowledging that emails have reached them.NegativeResponsiveness, Professionalism