Thank you so much for your positive comments about Belvoir Sutton! We feel very happy to have been of service to you in selling your property. The team at Belvoir wishes you and family all the very best.

Thanks so much for your positive feedback. We are pleased to hear that you've liked our service. Best wishes to you.

Thank you so much for taking the time to put a review about our services and recommending us. It's been a pleasure to work with you. We wish you and your family all the very best!!

Hello Linzii, firstly we are glad you felt that our service was done well during the tenancy checks and going through the initial renting process. As you were aware we were instructed for a 'Let Only' service by the landlord for the property. The landlord mentioned he tried to explain this to you as well, which is why when you approached us with management issues we would always redirect you to contact the landlord. Since you wanted to vacate the property earlier than the date on your tenancy agreement, the landlord wanted to re-let with us and we began to work to find a tenant to replace you and save you some money. This is why we always approached you to give us a time to arrange viewings with prospective tenants. If the landlord wasn't happy with us, he wouldn't have asked us to find another tenant for the property. I hope this provides some clarity to the points you've raised. We wish you well at your new home!

Your feedback on our service well noted and so I would like to address your concerns. Firstly, we would like to clarify that the quotes provided for repairs and maintenance are from third-party contractors, not set by our agency. These contractors are vetted for their expertise and availability, especially for high-spec properties, which often require specialised materials and skills. This can understandably result in higher maintenance costs compared to standard properties, depending on the scale of the work involved. Despite the multiple quotes you requested, we continued to manage the tenants' distress with the ongoing problems and delay, ensuring there was no request of reduced rent or compensation for you to deal with. Eventually, as for the deposit dispute, it’s important to note that this was resolved through an independent adjudication process, which determined the claim as wear and tear. I’m sure you would understand that since it has been almost 6 months since your tenants moved out, there are some charges related to administrative costs for retrieving detailed reports, which is standard practice for archived properties.

Could you please identify yourself as I don't think we have interacted with you at all. We need to understand please why you've given this kind of a rating for us.

We are sorry that you couldn’t get a booking for the viewing, but as our properties are currently inundated with viewing requests, I hope that you appreciate we must work with a fair system of allocating viewings on a first come first served basis. We hope to be able to help you with finding a property in the future as holding as many viewings as possible is in our best interest too!!