Madley Property Services Surrey Quays

Reply from Madley Property Services Surrey Quays: Thank you for the review Julia, we are sorry that you only felt able to give us 1 star. We always aim to release tenant’s deposits as quickly as possible and we avoid unnecessary, lengthy negotiations wherever possible for all concerned. However we are unable to do so unless both parties agree. We have investigated this issue internally and I understand that in your case, we had a landlord who was overseas and unresponsive for a period and that when they responded, you decided you didn’t want to accept any deductions from your deposit whatsoever. I also understand that we advised you that if you were not willing to enter into any discussions about deductions, and the landlord was not willing to release the full deposit, you needed to raise a dispute with the TDS. I understand that you have now done this and that the matter is ongoing. I have also seen the large amount of emails and correspondence between us and yourselves regarding this matter. We are always trying to improve our service and we take all feedback onboard. Thank you.