Not too bad if you are buying a house but do not put your house on for sale with these guys. They might have a low fee but there’s a reason; they don’t actually do anything remotely pro-active. They are a Call Centre and that is all, no active “salesmanship” and they couldn’t care less about you as an individual. They spend more time trying to catch people out than actually selling the property, are extremely rude and very very outdated in their practices. It’s no wonder online agents are doing so well!! Avoid at all costs and go elsewhere, pay a little more. If you want to stay with the traditional local agent, there are some new kids on the block in Knutsford and our house sold in less than 10 days after we changed agents after 3 painful months with Gascoigne Halman. Time for shake up on these old boys.

I have been in contact with this company for the last ten days trying to sort out a flat. I am out of the country and was emailed saying that I could book a flat but was taking a risk by booking it before I saw it. For me this wasn’t a problem and I wanted to go ahead and book it. While dealing with them, I had many questions, which is normal when booking a new place to live, but the staff just seemed to find this annoying and became more and more rude towards me. Since they sent the email saying I could book it, they are now saying it is company policy that I MUST see the flat before booking it. This is not what they told me before and they have now caused me a lot of trouble by doing this. I was also told that it would be best if I could send a friend to go and see the flat for me before booking it and I finally arranged this today, but then they have said that this isn’t possible, despite the fact that they told me to do it. Especially today they are rude and souend smug and sarcastic when talking to me. I also keep being switched to different agents to talk to and then they complained that I’ve spoken to most of the office, even though it’s only been two people. This has caused me so much trouble and I feel completely stressed out because of it.Now I have to wait till I'm back in Sunderland to view a flat before moving in, but only if they're still available. If a manager want to cantact me and help me sort this problem out please contact me.

If I could give one star I would. Norma was very unprofessional when I asked to view a property. I was told that bidding closing on Friday and I can't view the property before placing a bid. Three days before the bidding closes.

The worst letting agents that I have ever had the misfortune to rent through. Moved into a 2 bed flat to find that the bath was sinking into the floor, the main heating in the lounge wasn't working, the sink blocked, the burglar alarm not working and leaks under the sink. Not to mention a knackered fridge. The workmen used when they came round were terrible. All my shopping lost when they replaced the fridge and flat left in a mess by other workmen. They never reimbursed me for my shopping goods either. Avoid these agents at all costs

Absolutely poor service from top to bottom. I rented from them and when I left. they put a claim on my deposit even after the checkout inventory did not highlighted any issues. It took them almost a month to make up their mind on what claims to put through DPS. I got all my deposit back after my case was referred to ADR almost 3 months after my tenancy ended. I am thinking this kind of practice would put a lot of strain on family’s who’s deposit they claim upon and surely anyone in need of money would give in to greedy agents making false claims. I rented from many agent never faced any problem like this. I can surely say with regards Gascoigne and Halman. Don’t rent from them and if you do make sure checkin inventory is thoroughly checked and do necessary amendment within 7 days ( Gascogne Halman says amendments should reach them within 48hrs). And lastly Msg for Rebecca where is duty of care towards your tenants and looking after their interests, tenants are your customers and if they don’t rent from you, your wage will not be paid, unless you have get commission or bonus to successfully claim from deposits.

If you think gazuping is an unethical act then don't deal with Marcus Jolleys. In our case we had an offer accepted on a property and Marcus Jolleys contacted another interested buyer without any instruction from the seller and instigated the gazuping of our offer. Not a man with any integrity. Buyers beware

AVOID!!!!!

I booked a viewing for a property the day before for 9.30am. I was told I'd be contacted to confirm this booking. I arrived for 9.30am and did not see the agent. I then had to call the company to find out that the letting agent did not want a 6 month tenancy. This was at 9.32am I should not have to contact the company to find this out! I should have been contacted the day before!