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Martin & Co Sunderland

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
08.11.2020

This organisation in my opinion is nothing short of a sham. Throughout the life of the agreement didn’t uphold their own tenancy - left us without a working toilet/bathroom for almost a week with sewerage filling the yard, took an age to respond, just one example. Their ‘emergency’ number is never switched on - good luck with that. Then at the end they try and withhold a deposit without giving a reason why. Try to ask and the staff ignore your calls and your emails, are unprofessional, rude, deceitful and don’t uphold even a low level of standards. The company director Juli doesn’t even know the law surrounding her own business. It’s laughable really. Signed up to the property ombudsman but refuse to allow you to complain, and do not provide you with a response as mandated by TPOS... Why even advertise this on your shop window?The staff have also rated this page 5* to try and boost their google reviews, that’s false. Just read some of the actual detail. Avoid this company like the plague. God awful, likely be taking legal action against the landlord if their ignorance continues.

Reply from agent

They stole £650 of our money & charged £250 admin fees for a house we couldn’t move into as it was a mess & dangerous thanks to their lack of managing the property. We didn’t get to move in & they kept our money. That’s £900 of our savings that they li… See more

1.00 /5

The agency to work with if you want to completely loose any speck of trust in humanity.

1.00 /5

The agency to work with if you want to completely loose any speck of trust in humanity.

1.00 /5

I only gave one star, because there is no option to give zero. No sense for urgent cases, unreasonable delays on fixings and extremely bad customer service. We are talking about months of delays on a single window replacement and so on. Not even caring about things are harmful for your child. If you are after a place, where the people doesn't give anything about you or the issues you have got, this is the right one.

1.00 /5

With great pleasure I can say my daughter has finally got rid of this sham of a company, I cant believe you could possibly get so many rude ,people who have no empathy or understanding under one roof ,if you have the misfortune of dealing with these people ,log everything via e mail ,remember you can contact the ombudsman, shelter and environmental health services who were all excellent helping my daughter , Mmmmmmm looking on past reviews not looking good when people with the same name putting 5stars on who work in the same company are you able to rate your own company ?

1.00 /5
06.04.2020

Had the worst experience, staff are rude and unhelpful. Ignored my emails for months and refusing to speak on the phone when we had issues with the property. I was told I could lose weight by a member of staff because the Landing light doesn’t work so I could “go up and down the stairs and lose some weight”! They have lied to us about multiple things. Do not use

Reply from agent

Same happened to me and my fiance.

1.00 /5

Doesn't reply to emails

1.00 /5
05.11.2019

The owners Chris and Juli refuse to release deposits even though the rental property was handed back satisfactorily and signed off by Regan. They now ignore us and are keeping our money, terrible service that is now forcing us to report them to the DPS.

1.00 /5
31.10.2019

martin and co manager Juli will not return tenants deposits! so be careful as 3 months and she still refuses to acknowledge the money owed.

1.00 /5
14.10.2019

Provided services for this company and been chasing payment for 3 months now. Utter joke. Been passed over to debt recovery today.

Reply from agent

The owners Chris and Juli refuse to release deposits even though the rental property was handed back satisfactorily and signed off by Regan. They now ignore us and are keeping our money, terrible service that is now forcing us to report them to the DPS.

Contact details
Sales Phone:

0191 5461973

Opening hours
Monday-Friday: 09:00 - 17:00
Address

48 Frederick Street, Sunderland, Tyne And Wear, SR1 1NF, Tyne and Wear, UK

We are a locally owned agency specialising in residential lettings and sales in Sunderland, South Tyneside and the surrounding areas. We have built a team with almost 100 years of property experience across the Sunderland & South Tyneside area, enabling us to deliver a friendly and supportive service whether you have a house to rent or a home to sell. In addition to our vast local knowledge and expertise we are part of a wider national network of more than 160 offices that enable us to reach and influence both at the local and national level. If you have a property to rent we are the lettings experts. We'll navigate you through the ever more complex journey of renting your property, advise you on the local lettings market, the legal, regulatory and compliance requirements and provide the management services best suited to your needs. This approach ensures that your property investment will be working hard for you. If you have a property to sell, we have the expertise to help you sell in the right timeframe and for the best price. We'll help you every step of the way, from marketing your property, right through to managing viewings and progressing the sale. With our resources, people and connections you can be confident in getting the right outcome. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co get you on the move.

Our team

Juli Poulton

Director

Lisa Ridley

Daniel Poulton

Kelly Lister

Sara Hardy

Chris Poulton

UKALA
OFT Approved Estate Agent Redress Scheme
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure