Breckon & Breckon Summertown

294 Banbury Road, Summertown , Oxfordshire, OX2 7ED, Midlands, UK, OX2

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Review

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Bobby Brooks Google

Had a terrible experience with Breckon and Breckon as a tenant. They attempted to charge us over £550 in end of tenancy charges, stating damage to the flat and no cleaning being done. Their own check in and check out photos demonstrated the claimed damages were present BEFORE OUR TENANCY, as well as showing that the flat was to a sufficiently clean standard. Luckily enough, we were able to proceed through an arbitrator who agreed with us and reduced the end of tenancy charge to less than half of what was originally claimed. Not after a huge amount of stress on our part. I think trying to charge us for damages that were present prior to our move in is extremely disingenuous of Breckon and Breckon, and seems like an approach to try and extract as much money as possible out of tenants. If you are a tenant with B & B, beware! Finally, I see the normal response to these negative reviews is to offer to call an operations manager - I can say with all honesty, I would rather run through stinging nettles and have a lemon juice bath than deal with this organisation again.

Reply from Breckon & Breckon Summertown: Thank you for taking the time to share your experience Bobby. We’re truly sorry to hear that your tenancy ended on such a stressful note, and we regret that you felt let down by our service. We always aim to conduct our check-in and check-out processes with fairness and transparency, using independent inventory reports to guide any recommendations. We understand that deposit disputes can be frustrating, and we’re pleased that the arbitration process helped reach a resolution that felt fair to you. We take allegations of incorrect charges seriously and continually review our internal procedures to ensure accuracy and integrity in how we manage tenancies. While we respect your decision not to engage further, your feedback is noted and will be shared with the relevant team to help improve our service moving forward. We wish you all the best in your future home. Kind regards, Louise

About Breckon & Breckon Summertown

Established in 1947, Breckon & Breckon has expanded vastly over the last decade, resulting in a network of seven offices, specialising in residential sales, residential lettings and asset management and is one of the largest leading independent estate agencies in Oxfordshire. <p> With our teams holding combined experience of over 400 years you can be assured of a professional, personal and tailor made service to meet your individual needs. <p> Our company values remain at the core of our business ethos and we are constantly embracing new technologies and marketing ideas to stay one step ahead. We advertise on all the major internet property portals, such as OnTheMarket and Rightmove as well as our extensive online marketing campaign and are one of the largest advertisers in the local weekly newspaper - The Oxford Times. <p> Oxfordshire offers great diversity, from a bustling City Centre to the serene countryside and idyllic Cotswold market towns. There are a number of famous landmarks, such as Blenheim Palace, Christ Church College, Bodleian Library and many more and this along with being a central hub for business being placed midway between London and Birmingham with good transport links and exceptional schooling make Oxfordshire a highly desirable area.

Website: http://www.breckon.co.uk/