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Courtney Havill Google

We had a GREAT start and the team were very helpful and lovely to deal with, but it went downhill when we moved out and an independent adjudicator sided with us and verified that Breckon and Breckon Summertown had used some extremely shady tactics to extort exorbitant end-of-tenancy charges from us (like covering damage in photos with pot plants and trying to charge us to fix it). Fortunately we had taken our own photos. It’s clearly a dodgy business tactic to charge the maximum amount of end-of-lease charges and see if people bother/have enough evidence to challenge it. Because of this I would 100% recommend that everyone uses the Flatfair Deposit Scheme option. Through the Flatfair system, an independent adjudicator can be appointed to make a decision on the final payment. The adjudicator sided with us and saved us £350+ and confirmed to us that Breckon and Breckon’s case to extort funding was baseless and they had tried to dupe us on several incorrect charges. I would also recommend that you take A LOT of photos when you do the walk-through and point out every single bit of damage pedantically, or they will try to charge you for it on the other end, and take your own DETAILED photos when you leave. Don’t get caught - take the Flatfair option and get an independent adjudicator because when you move out they will try to screw you out if every single cent and it’s a huge amount of stress. I’m extremely disappointed in Breckon & Breckon’s behavior because we loved dealing with their lovely team initially, but this has caused so much unnecessary stress and made us feel like profit was prioritized way above professionalism.

Reply from Breckon & Breckon Summertown: Dear Courtney, We apologise for the issues that you have raised, and are sorry to receive your 1* review. We would love the opportunity to discuss this further. Your feedback is invaluable to us, and I assure you we will review this further alongside your property manager, who dealt with your deposit return. Our goal is to rectify these concerns for future tenancies and provide service that meets the high standards we aspire to deliver. If you wish to discuss further, please contact our Operations Manager Louise on 01865 201111 Best regards, Louise

About Breckon & Breckon Summertown

Established in 1947, Breckon & Breckon has expanded vastly over the last decade, resulting in a network of seven offices, specialising in residential sales, residential lettings and asset management and is one of the largest leading independent estate agencies in Oxfordshire. <p> With our teams holding combined experience of over 400 years you can be assured of a professional, personal and tailor made service to meet your individual needs. <p> Our company values remain at the core of our business ethos and we are constantly embracing new technologies and marketing ideas to stay one step ahead. We advertise on all the major internet property portals, such as OnTheMarket and Rightmove as well as our extensive online marketing campaign and are one of the largest advertisers in the local weekly newspaper - The Oxford Times. <p> Oxfordshire offers great diversity, from a bustling City Centre to the serene countryside and idyllic Cotswold market towns. There are a number of famous landmarks, such as Blenheim Palace, Christ Church College, Bodleian Library and many more and this along with being a central hub for business being placed midway between London and Birmingham with good transport links and exceptional schooling make Oxfordshire a highly desirable area.

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