Richard was extremely helpful, taking time to explain all my 'first time buyer' questions. Really good service.

We recently had an incredibly disappointing experience with this agency. After viewing a house that was not yet on the market, we made an offer that was accepted, albeit the process felt awkward from the start. Despite this, we proceeded as we truly loved the house.We completed all the necessary paperwork, and the "sold" sign went up, seemingly for us. Our mortgage was approved, and we were patiently waiting for the probate to be completed, which was supposed to take another 30 days. Imagine our shock when, after waiting for a month, we received a call saying the house had been sold to someone else who made a higher bid. In a desperate attempt to secure the home we had already invested so much time and energy into, we submitted an even higher bid. However, no one bothered to contact us with a response—whether it was a yes or no. This lack of communication and disregard for our situation was beyond frustrating, especially after we had already started dreaming about our future in that home and even began planning its architecture.If you're looking to buy a house, I strongly urge you to go to a trusted agency—one that values professionalism, transparency, and respect for their clients. Unfortunately, this agency failed us in all these aspects, and it has left us deeply disappointed.

We recently had an incredibly disappointing experience with this agency. After viewing a house that was not yet on the market, we made an offer that was accepted, albeit the process felt awkward from the start. Despite this, we proceeded as we truly loved the house.We completed all the necessary paperwork, and the "sold" sign went up, seemingly for us. Our mortgage was approved, and we were patiently waiting for the probate to be completed, which was supposed to take another 30 days. Imagine our shock when, after waiting for a month, we received a call saying the house had been sold to someone else who made a higher bid. In a desperate attempt to secure the home we had already invested so much time and energy into, we submitted an even higher bid. However, no one bothered to contact us with a response—whether it was a yes or no. This lack of communication and disregard for our situation was beyond frustrating, especially after we had already started dreaming about our future in that home and even began planning its architecture.If you're looking to buy a house, I strongly urge you to go to a trusted agency—one that values professionalism, transparency, and respect for their clients. Unfortunately, this agency failed us in all these aspects, and it has left us deeply disappointed.

The worst experience with this agency. Since the beginning of our negotiations we felt things were a bit strange… But as we really liked the house we decided to still move forward. After awkward beginning we got a call saying that we got the House. We were extremely happy. We them hired solicitors, got our mortgage approved and we were just waiting for the probate. After 1.5 months of our offer being accepted, we received one call saying that they were very sorry but there was another offer (sounding like it was a done deal for the other bidder.. yes it became an auction we believe..) Long story short, even after saying that we would potentially rase our offer to still keep the house, they never came back to us so we could only imagine that they for some reason chose who is buying their houses… At least for us this seemed very evident. With our mortgage ready/approved, investment positions withdrawn and solicitors hired. Big ££ loss will all that on top of the terrible experience… Ps: By the way the house was out of market as it was marked as Sold…

Polite and efficient at arranging and conducting viewings. However, dreadful handling of a rejected offer which led to me also being unable to offer on another property due being pointlessly left hanging for around 2 weeks without returning calls. Based on my phone logs: Put in an offer on Mon 8th via recommended method (emailed word document), called to follow up 9th, was told it was in spam and therefore not received; did offer procedure over phone. Heard nothing back so called 11th, was told they were finalising documentation on one of the offers and they'd call back that evening at the latest (they didn't). Called on the 17th and got an answerphone (didn't leave a message, sorry). Called on 19th and 22nd, on both occasions was also told I'd get a call back (I didn't). Finally called again on 23rd and the agent confirmed my offer was rejected a long time ago, and that they believed they'd told me so. In each call I explained where I thought I was (open offer, want to know what's going on with it), so even if in the first instance they thought they'd told me I was turned down, it must have seemed strange that I kept calling and asking for status. They have my email address, and have mailed it since then, so even if for some reason my phone wasn't working, it wasn't hard for them to make alternative contact. Yes, I could have been more pushy about this, but if you say you'll get me a ring back, _ring me back_. And if I'm rejected, clearly use the word 'rejected' in the call, not 'checking documentation, I'll call you back'.NegativeResponsiveness

Not professional service, submitted an offer which was accepted, after three days, I received an email from Kevin Barzegar (the manager) saying the vendor decided to withdrew the offer and accept a different one. Despite the SALE AGREED email mentioned all further viewings will and have been cancelled. I called to speak to Kevin, he said the new buyer was from a different estate agent (Gascoigne Pees) and that he is upset to loose the commission. Gascoigne Pees are still advertising the same property being available. when I enquired, they told me they did not know there was an offer been accepted, they contacted the vendor and came back to me saying the buyer was actually from Kaybridge. I wouldn't recommend this agent and specially do not trust Kevin Barzegar The below is a reply to your reply: On Friday 20th of November at 9:47am I received an email from Kevin quoting: if you can’t provide us with this details below by 12pm today you offer will be withdrawn. All my documentation were ready and I did not refused (as you claimed) to give the required Information, I was waiting for mortgage approval which I received the day after to pass them all to you. This was explained to you in previous communication. Not professional and not honest: - when you claimed the vendor has rejected my offer because they accepted someone else’s offer from a different agent while in fact it was yours. - You claiming I refused to to give the information where in fact I did not.