Dear Mr Nahab, As a very scrupulous and diligent agent we were very disappointed to have received a review like this for following lawful and correct procedure. As an agent and a member of the ombudsmen scheme, we have to lawfully work within certain standards and regulations. We therefore have a duty of care to all parties and therefore also have to give a true and accurate position of any buyers to our sellers. On the 18th of November at 10:00am your offer was accepted subject to you providing us your proof of funds and proof of identity for Anti-Money Laundering checks, which was stated in the email we sent you. We gave you ample opportunity to provide us with this information. We had not the received the documentation we requested, so we were never able to verify your position to our seller. On the 20th of November, our vendors gave till 12:00pm to have acquired the requested information (proof of deposit, AIP, identification etc) so we could proceed further. You were informed that the agreement would be withdrawn on the property to you and that we would have to proceed with alternative offers if we did not receive this information. Our email also visibly states that the property would not be removed from availability to other parties until we have received this information, a point you have clearly failed to mention in your review. You refused to provide us with this information and on the 21st of November our sellers asked us to reject the sale on this basis. Therefore, our seller had no option but to go with an alternative offer. As a member of NAEA we have an obligation to follow a code of conduct and protect our sellers. Please be advised: 1. Any selling agent cannot proceed further with an acceptable offer without an AML check by law. 2. Agents are required by law to put an offer to the vendor unless the vendor has instructed the agent not to contact him or her about offers below a certain level. 3. Any agreed sale is also only ever termed as Sold subject to contract partly due to the fact that in the UK we are obliged to inform our sellers of any offers up to the point of signing contracts and exchanging. 4. Agents who do not check the financial viability of someone making an offer must by law state to the vendor that your offer is "reckless" After some period of time our vendors decided to withdraw from your offer as we had not been able to provide the further details necessary to proceed with a sale required by law, and ultimately it is their right to withdraw from the sale of their property on any grounds irrelevant of the very substantial reasons given above.