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Kaybridge Residential Estate Agents - Stoneleigh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Not professional service, submitted an offer which was accepted, after three days, I received an email from Kevin Barzegar (the manager) saying the vendor decided to withdrew the offer and accept a different one. Despite the SALE AGREED email mentioned all further viewings will and have been cancelled. I called to speak to Kevin, he said the new buyer was from a different estate agent (Gascoigne Pees) and that he is upset to loose the commission. Gascoigne Pees are still advertising the same property being available. when I enquired, they told me they did not know there was an offer been accepted, they contacted the vendor and came back to me saying the buyer was actually from Kaybridge. I wouldn't recommend this agent and specially do not trust Kevin Barzegar The below is a reply to your reply: On Friday 20th of November at 9:47am I received an email from Kevin quoting: if you can’t provide us with this details below by 12pm today you offer will be withdrawn. All my documentation were ready and I did not refused (as you claimed) to give the required Information, I was waiting for mortgage approval which I received the day after to pass them all to you. This was explained to you in previous communication. Not professional and not honest: - when you claimed the vendor has rejected my offer because they accepted someone else’s offer from a different agent while in fact it was yours. - You claiming I refused to to give the information where in fact I did not.

Reply from agent

Dear Mr Nahab, As a very scrupulous and diligent agent we were very disappointed to have received a review like this for following lawful and correct procedure. As an agent and a member of the ombudsmen scheme, we have to lawfully work within certain standards and regulations. We therefore have a duty of care to all parties and therefore also have to give a true and accurate position of any buyers to our sellers. On the 18th of November at 10:00am your offer was accepted subject to you providing us your proof of funds and proof of identity for Anti-Money Laundering checks, which was stated in the email we sent you. We gave you ample opportunity to provide us with this information. We had not the received the documentation we requested, so we were never able to verify your position to our seller. On the 20th of November, our vendors gave till 12:00pm to have acquired the requested information (proof of deposit, AIP, identification etc) so we could proceed further. You were informed that the agreement would be withdrawn on the property to you and that we would have to proceed with alternative offers if we did not receive this information. Our email also visibly states that the property would not be removed from availability to other parties until we have received this information, a point you have clearly failed to mention in your review. You refused to provide us with this information and on the 21st of November our sellers asked us to reject the sale on this basis. Therefore, our seller had no option but to go with an alternative offer. As a member of NAEA we have an obligation to follow a code of conduct and protect our sellers. Please be advised: 1. Any selling agent cannot proceed further with an acceptable offer without an AML check by law. 2. Agents are required by law to put an offer to the vendor unless the vendor has instructed the agent not to contact him or her about offers below a certain level. 3. Any agreed sale is also only ever termed as Sold subject to contract partly due to the fact that in the UK we are obliged to inform our sellers of any offers up to the point of signing contracts and exchanging. 4. Agents who do not check the financial viability of someone making an offer must by law state to the vendor that your offer is "reckless" After some period of time our vendors decided to withdraw from your offer as we had not been able to provide the further details necessary to proceed with a sale required by law, and ultimately it is their right to withdraw from the sale of their property on any grounds irrelevant of the very substantial reasons given above.

Contact details
Sales Phone:

020 8004 0474

Opening hours
Monday-Friday: 08:30 - 18:00 Saturday: 09:00 - 17:00
Address

23 The Broadway , Stoneleigh, KT17 2JE, UK, KT17,KT19,KT4,SM4,SM3,SM2,SM1,KT3

At Kaybridge Residential , we pride ourselves on offering a personalised, results-driven service that puts our clients first. Whether you're buying, selling, letting, or renting, our experienced local team provides expert guidance backed by award-winning customer service. We combine deep knowledge of the area we cover Epsom, Ewell, Worcester Park, Sutton, Surbiton, Chessington property market with powerful marketing strategies to ensure maximum exposure and the best possible outcome. Every client is assigned a dedicated agent to ensure clear, consistent communication from valuation through to completion. Our branch is part of a trusted, independently run agency, proudly recognised as one of the top-performing estate agents in the UK — with five consecutive Best Sales Branch awards to our name. Visit us today to see how we can help you make your next move with confidence.

Our team

No team information available

Guild of Professional Estate Agents
NALS
Property Ombudsman Sales
Property Ombudsman Lettings
UKALA
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure