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Kaybridge Residential Estate Agents - Stoneleigh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Polite and efficient at arranging and conducting viewings. However, dreadful handling of a rejected offer which led to me also being unable to offer on another property due being pointlessly left hanging for around 2 weeks without returning calls. Based on my phone logs: Put in an offer on Mon 8th via recommended method (emailed word document), called to follow up 9th, was told it was in spam and therefore not received; did offer procedure over phone. Heard nothing back so called 11th, was told they were finalising documentation on one of the offers and they'd call back that evening at the latest (they didn't). Called on the 17th and got an answerphone (didn't leave a message, sorry). Called on 19th and 22nd, on both occasions was also told I'd get a call back (I didn't). Finally called again on 23rd and the agent confirmed my offer was rejected a long time ago, and that they believed they'd told me so. In each call I explained where I thought I was (open offer, want to know what's going on with it), so even if in the first instance they thought they'd told me I was turned down, it must have seemed strange that I kept calling and asking for status. They have my email address, and have mailed it since then, so even if for some reason my phone wasn't working, it wasn't hard for them to make alternative contact. Yes, I could have been more pushy about this, but if you say you'll get me a ring back, _ring me back_. And if I'm rejected, clearly use the word 'rejected' in the call, not 'checking documentation, I'll call you back'.NegativeResponsiveness

Reply from agent

Dear Mr Buckley, We were disappointed to see your review as we try very hard to ensure that our service levels are always 5*, but it was nice to read that you feel we were polite and efficient at arranging and conducting viewings. At the point of making your offer, it was explained to you that the sellers had already accepted an offer on the property and they were very unlikely to change buyers but it is our legal obligation to put all offers forward to the seller and so we took the details and submitted your offer. There seems to have been a miscommunication on 11th November as we’d tried to explain that the buyers of the property, the party who’d already had their offer accepted before you made yours, were sorting out their documentation for their mortgage application and that, until someone has their mortgage offer, there is always a chance that something could change with their purchase and so we would let you know if this happened. We were of the understanding that you were aware of the situation and were phoning to see if there were any updates until 23rd November when you phoned and we were able to explain the situation again. I would like to offer our apologies that this was not made clearer to you at the time and hopefully, should you find another property through Kaybridge Residential, you’ll see this was a one off and very abnormal for us. In the meantime, best of luck with finding your next home and if we have anything coming to the market that looks like it could be of interest to you, we’ll let you know.

Contact details
Sales Phone:

020 8004 0474

Opening hours
Monday-Friday: 08:30 - 18:00 Saturday: 09:00 - 17:00
Address

23 The Broadway , Stoneleigh, KT17 2JE, UK, KT17,KT19,KT4,SM4,SM3,SM2,SM1,KT3

At Kaybridge Residential , we pride ourselves on offering a personalised, results-driven service that puts our clients first. Whether you're buying, selling, letting, or renting, our experienced local team provides expert guidance backed by award-winning customer service. We combine deep knowledge of the area we cover Epsom, Ewell, Worcester Park, Sutton, Surbiton, Chessington property market with powerful marketing strategies to ensure maximum exposure and the best possible outcome. Every client is assigned a dedicated agent to ensure clear, consistent communication from valuation through to completion. Our branch is part of a trusted, independently run agency, proudly recognised as one of the top-performing estate agents in the UK — with five consecutive Best Sales Branch awards to our name. Visit us today to see how we can help you make your next move with confidence.

Our team

No team information available

Guild of Professional Estate Agents
NALS
Property Ombudsman Sales
Property Ombudsman Lettings
UKALA
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure