Polite and efficient at arranging and conducting viewings. However, dreadful handling of a rejected offer which led to me also being unable to offer on another property due being pointlessly left hanging for around 2 weeks without returning calls. Based on my phone logs: Put in an offer on Mon 8th via recommended method (emailed word document), called to follow up 9th, was told it was in spam and therefore not received; did offer procedure over phone. Heard nothing back so called 11th, was told they were finalising documentation on one of the offers and they'd call back that evening at the latest (they didn't). Called on the 17th and got an answerphone (didn't leave a message, sorry). Called on 19th and 22nd, on both occasions was also told I'd get a call back (I didn't). Finally called again on 23rd and the agent confirmed my offer was rejected a long time ago, and that they believed they'd told me so. In each call I explained where I thought I was (open offer, want to know what's going on with it), so even if in the first instance they thought they'd told me I was turned down, it must have seemed strange that I kept calling and asking for status. They have my email address, and have mailed it since then, so even if for some reason my phone wasn't working, it wasn't hard for them to make alternative contact. Yes, I could have been more pushy about this, but if you say you'll get me a ring back, _ring me back_. And if I'm rejected, clearly use the word 'rejected' in the call, not 'checking documentation, I'll call you back'.NegativeResponsiveness