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James Du Pavey - Stone

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

The house sold itself but we wouldn't have found it without Hackney and Leigh and the sale wouldn't have completed if Gillian had not gone the extra mile.

Reply from agent

David thank you so very much for your comments.

3.00 /5
Reply from agent

Hi Kam, We strive for 5 stars and would love to chat to discuss how we could have made your experience better. Please do get in touch with the branch.

3.00 /5
Reply from agent

Hi Kam, We strive for 5 stars and would love to chat to discuss how we could have made your experience better. Please do get in touch with the branch.

3.00 /5
Reply from agent

Thank you for sharing your review, we cant help but feel maybe we could have helped you further? We are struggling to find your details but if you call the office and ask to speak to Catrina we will try to help you in any way we can to give you an exceptional experience. Have a great week.

3.00 /5
Reply from agent

Thank you for taking the time to leave us a review. We strive to give a five star experience, please let us know if there is anything more we can do for you in the future.

3.00 /5
Reply from agent

Hi Shaun, I can’t help but feel that maybe we could have done more. I would love to hear from you on James@jamesdupavey.co.uk hopefully we can make your experience brilliant in the future.

1.00 /5

Located a property that we were interested in and first to view. Very quickly put in an offer, from the very start the agency would make decisions on behalf of their client and feed them a narative basically telling them not to accept our offer or go with us which they told me over the phone. They actually told the client not to which they are not supposed to do when I asked for this in writing they sent me an email with something completely different of course as they do not want to get into trouble. And when I complained to the manager about this particular person she tried to brush it under the carpet and said its probably a miss understanding or miscommunication not taking onboard the staff members wrong doing! Very difficult company, and very unprofessional avoid like the plague!

Reply from agent

Thank you for taking the time to leave your feedback. We are genuinely sorry to read that you feel this way about your experience. We take all concerns regarding our service extremely seriously, however, we are unable to identify you from the name on this review and therefore cannot investigate the matter you've raised. Providing honest, balanced advice to our clients is an important part of our role, but we would never wish for anyone to feel they have been treated unfairly. We would very much welcome the opportunity to look into your concerns and discuss them with you directly. Please contact the office via email so that we can investigate fully and work towards resolving any issues. We look forward to hearing from you.

1.00 /5
Reply from agent

Hi Sarah, Thank you for taking the time to leave a review here - I can't seem to locate any details for you on our system, we strive to give the best possible service to all buyers and sellers and would appreciate if you could reach out to us via email so we can look to discuss where we can improve and look to resolve any issues. We look forward to hearing from you.

1.00 /5
Reply from agent

Hi Rob, Sorry to hear that your experience was not what we would hope! I have tried to locate you on our system but having trouble pinpointing you from just your name here to gather contact details. Please get in touch with me on the office email address stone@jamesdupavey.co.uk. I would be keen to find out what happened to see if we can help to rectify any issue. Look forward to hearing back from you

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Address

Christchurch House, Christchurch Way, Stone, ST15 8BZ, UK, ST15

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