We used Northwood to rent out our property and had tenants in within one week of leaving. Brian was very helpful and friendly as well as easy to contact. Francesca it also incredibly helpful, going above and beyond, dropping my post to me that was delivered to my own address. I am only leaving 4*'s simply for the fact it hasn't been along period of time so am not sure how they deal with any problems were they to arise, but I am optimistic!