I have never dealt with a more incompetent or shameless letting agent in my life. Not only was the property riddled with issues caused by the landlord’s own corner-cutting, but they also want to charge a small fortune to live in a dated, dreary house the only thing that appealed to us was the space. The house was practically held together with tape and wishful thinking from day one. Poor workmanship everywhere, fixtures that barely functioned, no modernisation of the property or any improvements in what looked like around 10-15 years, then when we thankfully gave our notice to leave the property the letting agents along with the greedy landlord tried to take our full deposit and more, along with over inflating the prices of simple fixes such as £40 for a light bulb! Instead of acknowledging the landlord’s negligence, they tried to fabricate responsibility and push through unjustified charges. Their communication was evasive, unprofessional, and completely lacking in accountability. One particular staff member named Athmika lied on her emails so much so it was borderline illegal, she had very little knowledge of the DPS guidelines and how it functioned, and even went as far as to say that the property was fully redecorated when we moved in - which it was not, by Martin & co’s own check in report everywhere was scuffed and chipped so is their own staff member the liar or was their own check in report the liar?! Needless to say we disputed their ridiculous, greedy and false charges with the DPS. Our deposit was £1500, they were claiming £3200 in charges, baring in mind we lived there for only 12 months. Funnily the previous tenants came to collect their mail whilst we lived there and they had exactly the same situation when they left the property, we have even compared notes and they tried to charge us both for the same things that somehow never get fixed! Another side note the landlord left us without a functioning front door for 4 months, he had several ‘contractors’ come out and they all told Martin&co and the landlord it needed a new front door, yet they constantly tried to get someone to ‘just fix it’ it was only when we said we would withhold the rental monies till it was sorted that the door was actually replaced. Martin&co ‘managed’ this property so it makes me worry that they are happy for tenants to live in homes that are unsafe and without another point of exit should there be a fire. If you value honesty, transparency, or even basic competence, do yourself a favour and stay far, far away from this agency. They are more interested in covering up the landlord’s shortcuts than treating tenants fairly. They are happy to get you signed up, yet when you leave they are just as greedy as the landlords themselves. Judging from a vast number of bad reviews they currently have, it happens to pretty much everyone who exits a property with them! Save your money and go to a reputable estate agents for your lettings, thankfully we have now purchased a property through bridgefords who were absolutely exceptional and don’t have to contend with greedy landlords and unprofessional estate agents again!