Called to let them know that a viewing on the property I'm letting (landlord is selling) would not be viable on Friday due to resting for a nightshift and that I would be happy to re-areange (I was planning to suggest saturday or sunday); the tone of the operator instantly switched from friendly to annoyed and I was told that they would look into re-arranging. Fast forward to today and a family turned up for a viewing followed by an agent from mundys who claimed I never told them today would not work, that nobody had told him anything and then further proceeded to guilt trip me by telling me how the family had come from far away. I understand that recently I had been hard to reach due to being in hospital after a mental health crisis and suicide attempt, however if this is how Mundys plans to operate then I shall ensure I recommend nobody use their services in the future. I have never had such audacity from my current letting agents, who have been amazing for the entire 6 years I have been with them. I should also mention that I had advised them early on that I would be hard to reach h if they called in the morning on weekdays due to working nights, however they frequently choose to call first thing when my phone is off, which has made me less willing to return the contact at times.