We did not had a great experience with their lettings and property management functions. Though they were thorough with inventory certain basic wear and tears should have been managed by them instead of pushing on the tenants. Overall, the property management team did not address any of the concerns through out the tenure leaving unpleasant experience.

Worst estate agents in Stanmore. They are full of lies. Please do not do any business with Stanmore branch

Renting properties to clear fraudsters. Who then rent the said properties to 20 people causing overcrowding and danger. When informed I was rudely ignored. This has now been reported to Council.

The worst estate agent branch and company I've dealt with in my entire life. The staff get confused over the availability of advertised properties, promise to contact you back and never do, tell you that they'll get you in for viewings which never happening - the list goes on. I've used many estate and lettings agents in my life and I can personally say that none have ever come as close to the dreadful experience I've received whilst interacting with Ellis & Co, specifically their Stanmore branch but also their company as a whole. My experience entails the fact they'd listed properties on Zoopla (a third-party) and one of the adverts advised '14 units available'. They appeared of interest and so I immediately sent an email enquiry and further to that completed their eligibility questionnaire. Once I'd done this, I waited to hear back, two days passed and I'd heard nothing so I got in touch. I was advised 'we are very busy and get 200-300 enquiries a day' so I requested a call-back. Never happened so I got back in touch on Friday and they promised another, it never happened. I then called a further 7 times over the next fortnight and was promised 6 call-backs (none ever happened). The different people I spoke to sometimes claimed all the flats had been let, meanwhile others claimed there were some different ones available. The staff were extremely confused and for the simple job of confirming availability, couldn't even get that right.... Appalling experience, I'd discourage all from using the branch. Whilst the staff aren't rude, they fail to really help their customers and used a variety of 'excuses' with me, quoting things like: 'we get 200-300 enquiries a day' to 'we get 50-60 enquiries a day' to 'we are in Stanmore so don't go to the other side of London often' (why take on business there then?) and then various other excuses, rather than apologising for their poor service. To conclude, I happily took my business elsewhere and can safely say I'd avoid any property letting/purchase enquiries going anywhere near this firm. They've let me down and I'm sure I am not the first, just false promises and poor customer service. Nearly three weeks on not even sorted a viewing with them, they also leave adverts online for properties which aren't even available, or maybe they are? You decide....

DO NOT MOVE TO 46 WESTBERE DRIVE Landlord does not spend a penny. The worst agents in north west. Think they can treat their customers in a certain way due to being situated in Stanmore. Make sure never to deal with Ray, absolutely horrid individual, will turn up to the property and scream and shout at peoples wife’s and have his own colleague calm him down. There contractor will tell you that you do not need a shower longer than 5 minutes. Hence water pressure being low is just fine.

One of the worst agents in local area, especially that Ray has no respect and full of lies.

Terrible agent. Howard starr is extremely rude and spent the whole appointment telling me how bad other estate agents are and how good he is. He also spoke down to me. Looking at the website they don't even have many properties. Wont be using

Terrible agent. Howard starr is extremely rude and spent the whole appointment telling me how bad other estate agents are and how good he is. He also spoke down to me. Looking at the website they don't even have many properties. Wont be using

horrible service, with the very unhelpful staff!! do not recommend

Very poor customer service, very rude, especially Howard Star. Had a really bad experience last year. Please avoid them!