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The Frost Partnership - Staines

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
04.12.2017
Great, efficient and friendly service!

My experience with The Frost Partnership in Staines over a period of 5 years was great. They dealt with the purchase, tenancy and sale of my house with professionalism, efficiency and dedication. The team at Staines kept me informed at all stages of the process and were always willing to answer my questions resulting in a stress-free purchase and sale. They were reliable, friendly and informative. They seemed to work well together as a team, with appropriate backups in place and so I was never left without a contact person. I really appreciate the advice and support Frost provided me with during this time - especially as towards the end, the communication was almost daily! A special thanks to Andy Thomson who was my main contact and managed to negotiate a higher selling price for me. He was extremely patient and very helpful, he even tried to find a home for my white goods! Now that is service :) Thank you Frost, I will definietely be recommending you to all of my friends and family going forward.

5.00 /5
30.11.2017

I've recently bought a house through frost in Chesham. And from start to finish it was very professional, Gemma was the agent I bought the house through and was amazing. She was available at anytime I had questions. And made the purchase very smooth and easy for me. Can't fault Gemma or frost partnership in Chesham in anyway. Would highly recommend them.

Reply from agent

Hi Paul, Many thanks for writing this fantastic review. We're so pleased to hear that Gemma and the team provided you with excellent customer service, and will forward your review to Gemma and our senior management team. Best wishes

5.00 /5
29.11.2017

The Lettings Agency at the Frost Partnership are amazing and I know I can rely on them 100%.Wendy Taylor who manages this side of the business is professional, on-the-ball and always has a solution to a problem. Wendy has a great team who ensure all paperwork, legalities and payments are always up-to-date.Frost have a great network of experienced, trained professional tradespeople who can attend to emergencies and turn any necessary work around very quickly and efficiently.

Reply from agent

Hi Martin Many thanks for your fantastic 5* review. We're sure Wendy will appreciate your lovely comments, and we're delighted to hear that Wendy and her team are providing such excellent customer service. …See more

5.00 /5
15.11.2017

A big thank you to Mark and Andrew (and the rest of the team) at Frost in Burnham. They have been so helpful throughout the process and I have been very impressed by the professional, well-managed approach. After being on the market for over a year with other agents, as soon as I marketed with Frost they found a buyer within 10 days and the whole process went through smoothly. Would definitely recommend!

Reply from agent

Hi Lisa, Thank you so much for taking the time to write this great 5* review. We're delighted that Mark and Andrew provided you with excellent customer service and that you achieved a quick and successful sale. We'll pass your comments on to our senior management team. Kind regards

5.00 /5
24.10.2017
Amazing service

Andy Thomson provided best possible help for buying property. He always kept me informed about progress and provided helping hand whenever I required. He also helped even though it was out of his job specs. It was impressive start when he offered to pick me up from another location and also dropped to station where I can get easy public transport as I was not having my own vehicle. This helping hand continued until buying process was complete. I would like to really thank Andy for his help.

5.00 /5
29.09.2017

Frost Partnership - Slough branch have been really professional and delivered excellent service. I would like to thank the whole team for the efforts especially Pooja and Sinead they have been really helpful and gave me the correct information. I would definitely recommend Frost - Slough agents as they have vast knowledge and networks around the areas.

Reply from agent

Hi Omar, Many thanks for taking the time to write this glowing review. We're delighted that you received excellent customer service from Poojah and Sinead, and will pass your comments on to our senior management team. Best wishes

5.00 /5
20.09.2017

We sold our property recently through Frost. We approached Frost after having a bad experience through a different estate agent. However from start to finish Frost were very efficient, professional and would like to personally thank Alex from the Ashford branch for his gold star service. Alex was fantastic throughout going beyond whats expected. Regards Julie and Liza

Reply from agent

Hi Julie, Many thanks for taking the time to write this super review. We're delighted you had a good experience with the Frosts team and will pass your comments on to Alex and our senior management team. Best wishes

5.00 /5
15.09.2017
Excellent service

I have recently sold our house through The Frost Partnership Staines. Jame King has managed the sale. He was very efficient, professional but friendly, Jamie regularly kept me up to date. I found all employees at the Frost polite, professional and helpful. Jamie and his team deal promptly with any queries. I would highly recommend them.

5.00 /5
04.09.2017

The biggest thank you to Pooja from the Slough branch. Her service went over and beyond, she was personable and attentive. Excellent experience, I would definitely recommend her to my friend and family ??

Reply from agent

Hi Roxanne, Many thanks for taking the time to write this review. It's great to hear that Pooja and the Slough team are providing such an excellent service. We'll pass your comments on to our senior management. Best wishes from all at The Frost Partnership.

5.00 /5
24.08.2017
Sale of 22 George Street & Purchase of 37 Sidney Road

The sale of 22 George Street was exceptional. From the suggested strategy of providing an Open House to the completion of the sale, in my view was considered a great success. Outcome of the Open House resulted in 3 offers within 3 days at almost asking price from which one of them was accepted. Throughout the process from the offer to completion, I was constantly updated regarding the buyer's situation. The agent was also able to influence the buyer to select a solicitor who would work well with my solicitor which helped immensely to iron out any particular items. The purchase of 37 Sidney Road was also a very successful one based on a more challenging situation. As this was the first property I was purchasing on behalf of my limited company, the time it took to ensure a mortgage was longer than normal. Again the agent was very good in handling this situation with the vendor who was patient enough to wait for the positive outcome. Again the agent was updating all parties during the process keeping us all in the loop. I would like to highlight a specific person who was responsible for the success of both transactions. His name is Mr. Jamie King (Manager of Staines Branch) who has shown great professionalism, extra care for both myself and purchase/seller and is continuously looking for solutions to achieve a positive outcome from all interested parties. Jamie has demonstrated that with experience, persistence and patience I would recommend Frost as an exceptional agency for selling and buying within the local area of Staines-Upon-Thames.

Contact details
Sales Phone:

01784 464606

Lettings Phone:

01784 464606

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

146-148 High Street, Staines upon Thames, Middlesex, TW18 4AH, South East, UK, TW18

Our Staines-upon-Thames Estate Agents office covers: Staines, Laleham, Stanwell Moor, Egham, Thorpe, Chertsey.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Relocation Agent Network
Royal Institution of Chartered Surveyors
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure