terrible service

Absolutely disgusting service. I wanted to view 5 properties on a Saturday afternoon, understandabley they could not fit them all in so I requested we fit as many as possible in the time I requested. I had a voicemail when I was at work so called back on my break to be told there was no bookings left on Saturday!! Molly was rude and hung up on me after saying “I don’t like your tone” and Sophie was more interested in how convenient it is for them to do viewings than trying to fit around us. Clearly they don’t want to let their properties out. No communication happens in this office either as apparently if you ask to book a time, someone else can book the same time for somebody who requested it after you. Also did not get put through to a manager when I requested one

Molly was unnecessarily rude when i rang to enquire about a property to let. Never been spoken to like that in my life

Would avoid. Paul Taft (Director) provided false promises to entince me into entering into a tenancy agreement with them. Not surprisinly these promises were never fulfilled. Molly is very rude and i can see that this is not the first review which highlights her poor attitude and decorum towards tenants. Molly comes across as if she is contractually well versed. Now with any ‘average Joe’ this might work well as an intimidating tool but not with me. Even when there is no contractual grounds to stand on, Molly still persists with being a nuisance Landlord’s representative with regards to the breach of peace, comfort and privacy. I would 100% avoid.

Keep away they will rob you!!!

Terrible liers, please

My advise is not to use this agency as they are professional liers. Once you agree a price they will ask your details including income job etc. I provided those and asked her to confirm the agency fee we had agreed while viewing the property. Then she didn't reply for that until I write a second mail asking the fee info once again. This time she simply said the rent has gone up by £45. I was really shocked to hear that because I came all the way from London to view properties and because of her I cancelled my other viewings. When I tried to call her she was pretending like it is the landlord who increased it. Please be careful when you go with them and provide your details especially if you are non British.

Terrible liers, please

My advise is not to use this agency as they are professional liers. Once you agree a price they will ask your details including income job etc. I provided those and asked her to confirm the agency fee we had agreed while viewing the property. Then she didn't reply for that until I write a They will tell you a fee once and then they change it if you are not careful enough.

Not great. Extortionate fees,

Not great. Extortionate fees, poor customer service and very disorganised. Very poor communication and to get a response I have to go into the Ridiculous fees.