I let my property with them. Pretty good at finding a tenant. Not so responsive after and a bit disorganised in communication which is frustrating and stressful. Comes with the territory I guess. (Update: had a call from director of Lettings who is working to improve responsiveness and tighten up the service. Fair play and I appreciate the outreach)
Reply from Ashtons St Albans: Thanks for your feedback Dom, and for your time on the call yesterday following your review. Ashtons work hard to find suitable tenants and we are pleased you found this satisfactory. Move-in is the start of the tenancy journey for the asset management team and we work hard to keep communication and asset management timely and relevant but accept that there are sometimes teething issues with new tenancies which usually settle very quickly. We hope there has not been too much inconvenience to you or the tenants and we look forward to continuing to support you throughout the tenancy. Best wishes from the team at Ashtons.
