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Parkers Spencers Wood

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I have recently bought a property from Dale and his team and would like to say what an excellent service I received during such trying times. I WOULD HIGHLY RECOMMEND all at Parkers Spencers Wood thank you.

5.00 /5

A very friendly and responsive team. Highly proactive throughout these tough times to help us move into our dream home. Dale Kempson of Spencer’s Wood branch was particularly helpful and kept us up to date with progress and stayed in touch with solicitors to ensure the process kept moving forward. Highly recommend

5.00 /5
21.08.2020

We recently sold a property with Parker’s - Spencer’s Wood and they were brilliant from the start and throughout. At what was a tough time to sell, they remained professional and kept us positive with regular communication and updates. When we sold the process was smooth and the contact we received couldn’t be faulted, we always knew what was going on, and never had to ask questions, they were always pre-empted. I wouldn’t hesitate in using Parker’s again and would recommend to my friends and family.

5.00 /5

I cannot express enough how much help and assistance they gave all though out. Ben was great, communication excellent and managed viewings to a top degree. Dale was awesome and without him and the support team we would not have got over the finishing line. Dales dedication to assist was top drawer as this was not an easy transaction with 2 house sales to purchase one! Alison supporting was always on hand for feedback and excellent communication. Buying or selling, words will never express the 10/10 service you will gain form here. If ever in doubt just use the experience this team will give you.

5.00 /5

Great experience with the team in Spencers Wood. Ben mitchell came round to see me initially his energy and positive attitude meant that I was more than happy to place my property with him. They managed to secure a buyer on the house within a couple of weeks thanks to Alison and Dale arranging plenty of viewings and Dale Kempson is keeping me well informed about the whole transaction. Great job keep up the good work

5.00 /5
27.02.2020

Having not used an Estate agent in over 25years this was a difficult decision but no regrets with our choice. The team at Parker’s are all very professional and all work extremely hard to get the job done. Dale kept me up to date every step of the way and anything I didn’t understand he was happy to talk me through. Dale went above and beyond my expectation.The thing I liked was I never felt uncomfortable or pushed to make a decision, I was always given time. It was a hard slog but we got there in the end. Would I recommend Parker’s 100% yes THANK YOU to all at Parker’s in Spencer Wood....

Reply from agent

Thank you so much!

5.00 /5
24.02.2020

Sorry for the delay in this review I’m so pleased we chose these guys to sell our house, the help and support we had was a massive 5 star I Honestly think if it wasn’t for Dale to talk me through things everyday I reckon I would have been rocking in the corner lol there was a few hurdles in our sale/buy but Dale sorted things for us he went massively out of his way to make phone calls that normally we would have had to do, but he was always more than willing....So that’s a massive yes from us and a bigger THANK YOU to all at Parker’s in Spencer Wood....

4.00 /5

Parker’s were great throughout the whole process of buying our home. Accommodating and helpful and got back to is within an acceptable amount of time. Thanks Parkers

Reply from agent

Thanks Nicola it was a pleasure dealing with you and we cant wait to see what changes you make to the property

2.00 /5

Just sold our property with Parkers - Would never use them again and would not recommend them. The communication early on was good, we had good communication regarding viewings. However, post offer acceptance and in the crucial part of the sale cycle, communication was very poor and they were incredibly hard to contact or speak to. We found them always unavailable, they never return calls and take all day to get back to you (if at all), so you end up wasting another day! They don't have a sales progressor, so when you are in the final and stressful part of the sale, it is incredibly frustrating that the agents are too busy to speak to you, or always "out of office". They definitely don't go above and beyond like the other estate agent we dealt with. We were the paying clients, yet it felt like everything was way too much hassle for them. They are an extremely disorganised business and do not have their clients best interests at heart. We were made to feel like they didn't care about our sale and we weren't a priority to anyone there. Your house will sell itself to the right person on Rightmove, I would strongly recommend going with an estate agent with a good sales progressor and communication throughout - Something Parkers very much lack!

Reply from agent

Dear Amy I have now been able to discover what has happened and firstly accept my apologies on not knowing who you were originally. I can see that we sold your partners property in Shinfield and another agent sold your property in Emmer Green. I would like to confirm that the person who was dealing with the sale for your partner was let go by myself in September due to poor performance, there were several factors and properties involved in this decision but ultimately it was something we needed to act on and quickly. Your partners sale was one of those that we were not happy how things were being dealt with. As one of the owners of the Spencers Wood Office. I pride myself on ensuring that our team members do communicate with vendors and buyers alike and provide great service. I now understand from the notes here that you rang in looking for advice on your own Sale in Emmer Green and were told that we couldn’t assist. Whilst of course we had nothing to do with your personal sale we still should have been in a position to assist you where we could so please accept my apologies. Whilst I would have appreciated that you came direct to me with your grievances before your review so that I could have dealt with things sooner. I do understand how you were feeling . Please leave your review on google as I would like people to know that nobody is perfect and that any potential clients in the future understand how importantly I take our service to them. Kind Regards Ben Mitchell

Contact details
Sales Phone:

0118 9888888

Opening hours
Monday-Friday: 09:00 - 18:30 Saturday: 09:00 - 17:00
Address

Basingstoke Road, Spencers Wood, Reading, RG7 1AP, Berkshire, UK

Opening in July 2019, Parkers in Spencers Wood is an independently owned franchise serving Spencers Wood, Three Mile Cross, Shinfield, Arborfield, Risely, Swallowfield, Grazeley, Farley Hill and Eversley areas. Our management team consists of the four local industry experts, Sion, Ben, Dale and Bruce who have over 110 years of combined estate agency experience. Working directly in the office is Ben Mitchell and Dale Kempson both of them are business owners. Dale has lived in the village of Spencers Wood for over 30 years, and has a wealth of experience in property sales. He has been working as an estate agent within the Reading and surrounding areas for over 40 years. Alongside Dale is Ben Mitchell who brings another 20+ years' experience in both sales and lettings. Ben grew up in Arborfield and knows the entire area intimately, having been a local estate agent in the area since 1998. Our main areas of business are residential sales, lettings, property management, as well as financial services via our independent mortgage advisors. The office is located on the Basingstoke Road in Spencers Wood, allowing us to be within easy reach of all the local villages we serve. At Parkers Spencers Wood, we believe in being honest and upfront with our clients to ensure a transparent relationship and achieve the best outcome, whether you're selling, buying, letting or renting a property. We believe moving home should be exciting and enjoyable, and we're keen to make this process a smooth and hassle-free experience for you. If you have a property to sell or let, are looking for a new home to buy or rent, or would like us to manage a property on your behalf, please do get in touch.

Our team

Simon Gregory

Director

Ben Mitchell

Owner/Director

Guild of Professional Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Royal Institution of Chartered Surveyors
Safeagent
Trading Standards
UKALA
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available