From the reviews I can see that the agency is giving priority to only selling but not renting a property. Because I had a bad experience, from several weeks I am looking for a rental house ,multiple phone calls and mail's done. "Viewing is fully booked" otherwise "we will check and contact back" that's the answer I got from them. The most important thing is that today only they notified me, as my partner is not with me so that they "can't give me rental house at all". Anyway thank you atleast letting me know this now ,Because my family is awaiting for me in my native.
Reply from agent
Dear Aparna Appu,
Thank you for taking the time to leave us a review. We at Northwood Southport & Ormskirk take a lot of pride in our customers success and rely on feedback to ensure we’re doing a great job.
As you shared in your review this was not the case for you and for this we do apologize.
We understand you are feeling disappointed about not being able to secure a rental property for yourself and your absent husband and we would like to make this right for you.
Please get in touch when your husband arrives in UK and once we are able to verify his identity we will be happy to assist you to secure a property.
Thank you again for taking the time to share a review with us.
Todor Stefanov
Director Northwood Southport & Ormskirk