Useless

Please Be Aware Before Going For Martin & Co Southend on sea Letting & Estate Agents!!? My parents 58 and 65 years old, were looking for a flat to live in. They are not fluent English speakers, but they do work and live in UK legally as a country of European Union. They went to this agency and they were offered to view a flat on the 2nd April. They did view the property and decided that it was the appropriate property for them. They gladly paid the agency fees of 395.00 Pounds and they were told by the agent that the property would be available from 20th of April. So, the agent told my parents that she would be in touvh before the moving date as she needed to contact the landlord. Days past by and there were no contact whatsoever by the agent. I had to call them back and everytime I did, they said that the agent who was dealing with my parent’s case wasn’t in the office. At the end we received a phone call by the agent on the 10th of April, which stated that my parent’s needed to go to the agency to get the Fees back as she couldn’t help because the landlord did not want to let the property to my parents, without giving a reason why. My parents felt very humiliated and very disappointed and what’s more very Let Down by this agency. Since they never explained the reason why the landlord didn’t accept to rent the flat to my parents, I do totally feel that they were discriminated for their age and maybe they took advantage of them because they cannot speak/understand English as much as they should. Please be aware before going to this agency!!!!

If you enjoy being lied to for months and enjoy terrible service, I cannot recommend this place highly enough

I'm a tenant at a property managed by Martin and Co. I have found them to be very unhelpful and unorganised. I have six monthly property inspections, one booked for today (at the time of posting, prior to the edit below) which was confirmed almost two weeks ago. I was given no timeframe for this. It is now gone 1pm and I have had to wait in with two children in the summer holidays with no idea when someone will be turning up. I waited until midday before calling to query the inspection time and was told I'd get a call back regarding this. An hour passed and I'd heard nothing so had to call again to be told the same thing. It has been almost 40 minutes since the second call and still no one has been able to give me an answer as to when the agent is coming. They seem to forget that although it is not my property, it is my home. *Edit - I did eventually receive a call back and the agent was there within half an hour after that call. I was told there were staffing problems, which happens and cannot be begrudged, however a call in the morning to say this and to give a rough estimate of time would still be helpful. Even as little as saying a "morning" or "afternoon" slot.

Unprofessional, rude and will charge you as much as they can. DO NOT work with this company!