Don't ever rent from this agent！My friends and I rented a house near the university from them and when we first moved in, the whole house was very messy not livable at all and it affected our move in without any compensation provided. My friend clearly paid the full rent in one month and had a bank transfer to show them, but the agent said there was 80 pounds missing. When we checked out, the agent found a lot of problems that were not caused by us at all and deducted the entire deposit. We plan to get a lawyer to deal with this matter.

Never choose this agency if you want to live in a safe and undisturbed house. They will start viewing after you move in two months, we were disturbed almost every day for eight months, sometimes even three times a day, the contract says "viewing"should be negotiated together, but in fact they only inform the tenant unilaterally, they don't respect the tenant's privacy, we sent a lot of emails trying to communicate this problem, but every time they only said they have the key to the house can enter on their own to threaten us. Because of their threat we had to install cameras in the room to keep our property safe. We can't rest peacefully every weekend because we are worried that they will open the door at any time to enter.

Worst agent ever. They are extremely rude to tenants. I don't know if they will be so rude to local people. On the last day, because the road was blocked, I could not move out before 10am, so I called the agent, and that man was extremely rude, he told me to get my things and get out. There were equipments in the house that were broken and always put off fixing it, the washing machine didn't work for weeks. The staff are always stalling but not solving the problem. They kept trying to put the blame on the tenant. Something happened that day, the road was blocked by the police. Also, they charged 80 pounds for the mouldy mattress which is not caused by human factors, and 50 pounds for a shower curtain rod that has been broken when we first moved in. I cannot control all the tenants in that property, but we kept three of the bedrooms and kitchen clean when we left. Maybe next time, if a facility breaks down, the agent should fix it immediately, not just tell the tenants stop using it, otherwise it is their responsibility.

Rude

Just didn't come for a viewing without even telling something. Non professional and irresponsible

Only exchanged few emails, unprofessional emails with one of their agents when enquiring about rental property. Made me feel very belittled, almost like single professional woman cannot afford to pay her rent. Very poor!!!! Will definitely avoid!

It was three years ago that my partner and I rented a flat from them. They messed up procedures so much, that we had to go through things again and again, we had to call them many times just to get information, or just chase them for things, we just lost so much time. I do not recommend.

This estate agents is terrible. My partner and I were meant to move into our flat in around a week and the agents have just called us to say the current tenant will be staying so we can't. They're saying they have no record of us signing documents which is a complete lie. These people are con artists and cannot be trusted at all. I start Uni in 2 weeks and have nowhere to stay thanks to their incompetence.NegativeQuality, Professionalism