They never respond on time and none of the issues were sorted on time. The deductions made from the deposit is too high and the bills aren’t provided. The deposit won’t be returned back even after a month!

Okay estates, untill you find out that 1. they do not actually represent a lot of their property, only "commercial it" and 2. are happy to do so with properties that it has been shown, documented its unfit for health reason. Please acoir, they take advantage of students.

Terrible customer service days to reply to emails cryptic answers avoiding questions or outright ignoring them never use this terrible company

Awful customer service. Some of the staff are completely incompetent and it appears too much effort to assist clients.

I never had a direct experience with the Kings estate but when I was looking for renting property, I see their posts and ad for a property. I noticed many times they always quotes higher and then reduce the price of the property. This happened for my old property which don’t even fits more than 2 can stay but advertise that as large 2 bedroom property.

Awful communication, we had a massive water leak that was causing mould in two bedrooms which is a health concern, and we had to constantly call up Kings to get updates as they wouldn't respond to half of our emails and they were hardly ever proactive in letting us know exactly when contractors would come. We never felt like we were a priority to them when we had mould growing in our bedrooms...

Agent Jade is the best one on that team, she is professional and always meets tenants on time, considering the benefits of both landlords and tenants. But I can not say any good words to other staff, as they always eat their words, but we are so lucky we have all emails recorded as proof. If necessary, we are prepared to look for some legal aid to protest ourselves. And we will never find this company anymore.

They take long to organise repairs (like a week to have someone come look at your cooker) and mislead tenants with lies - a lot of examples I could give - first one that comes to mind when applying for a property we were told to pay holding deposit even if we have no guarantor as the landlord will be happy with any rent in advance that we can afford. Having taken the money, they hold us we need to pay 12 months rent in advance - I understand it is the landlords decision but why did Veronica say any advance rent will be ok without checking with the landlord first? It cost us over £500 for a guarantor company - I regret not reporting this to property Ombudsman and getting our money back from then and Veronica hired. Since we started renting with the agency, any dealings with them are awful and will surely not consider using them again whether we will need a place to rent or house to buy