Months for deposit return (formally Aspect)

After ending a tenancy and agreeing with the landlord the amount to be returned. It took over a month to get the deposit back. When trying to contact to the finance department the team apparently consists of 2 people. Only 1 of which can perform deposit transactions who was on holiday, I doubt they had been holiday for the whole 5 weeks we have been waiting. According to the person who took my call there was no senior management to approach to get the deposit returned (no financial controller or finance director), This wreaks of poor financial control and I suspect I am not the only person to have waited a prolonged period of time to have monies processed (both tenants, landlords and sellers) The lack of professionalism, financial control and length of transaction times means I would recommend you do not use this agent for any transactions.