Thank you, Guy! We’re delighted to hear you had a great experience selling through us. We truly appreciate your recommendation and kind words about our service. – The Lets Rent & Lets Sell Southampton Team

We really appreciate your feedback and are pleased you had a positive experience with Let’s Rent & Let’s Sell Southampton. If there is anything we could have done to make this a 5-star experience, we would be grateful to hear from you, as we are always looking to improve our service. Many thanks again from all the team at Lets Rent & Lets Sell Southampton.

Thank you for taking the time to leave us a rating. We’re always looking to improve and would really value any feedback you might have on how we could make your experience even better next time. Please feel free to reach out to our team directly — we’d love to hear from you. – The Lets Rent & Lets Sell Southampton Team

Thank you for taking the time to leave feedback, Y Li. We’re sorry to hear you felt your experience didn’t meet expectations — this isn’t the level of service we aim to deliver. We’d really appreciate the opportunity to discuss what went wrong and see how we can make things right. Please feel free to contact us directly at enquiries@letsrentsouthampton.co.uk or 02380 434 448. Kind regards, The Lets Rent & Lets Sell Southampton Team 💜

Hi Greg, Thank you for taking the time to leave your feedback. We are sorry to hear you felt disappointed with the end-of-tenancy process. We do feel it is important to clarify that deposit returns and any proposed deductions must follow the correct process and, as managing agents, we can only act once instructed by the landlord and in line with the evidence available. The property was fully refurbished before the tenancy started, and any cleaning or gardening issues raised at the end of the tenancy were reviewed against the condition of the property at check-in and check-out. We also made you aware of the proposed works and deductions before anything was submitted, as you had initially advised that you did not believe any works were required. With regards to the timescale, we appreciate that waiting for a deposit return can be frustrating. However, deposit negotiations can sometimes take several weeks, particularly where works, invoices, landlord instructions and tenant responses are involved. Once everything was agreed, the deposit was processed through the correct DPS procedure. We always aim to communicate clearly and fairly throughout. That said, we do feel a 1-star review is unfair and does not accurately reflect the overall service provided, especially as you have noted that the service during the tenancy itself was decent. The review appears to be based mainly on the final stage of the deposit process, where the correct procedure had to be followed by all parties. We wish you all the best for the future. Kind regards, Let’s Rent & Let’s Sell Southampton

Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear you were disappointed with your recent viewing experience. We completely understand how frustrating it must have been to arrive and see scaffolding in place. Unfortunately, in some cases, external works can begin or be extended by freeholders or management companies without prior notice, and we’re not always informed in advance. We always aim to update our listings and applicants as soon as we’re made aware of such changes. Regarding the council tax band, we can assure you this information is normally provided once confirmed directly from the landlord or local authority, and we’ll review this process internally to make sure it’s clearer going forward. Your feedback is appreciated, and we’ll ensure it’s used to improve communication and transparency for all future viewings. If you’d like to discuss this further, please feel free to contact us directly at enquiries@letsrentsouthampton.co.uk so we can look into the specific properties and address this personally. — The Lets Rent & Lets Sell Southampton Team 💜

Hi Dawid, We operate a strict prequalification with all applicants that we work with so asking questions is our job. I understand you went through this process and applied for one of our properties. Further questions will then be asked on behalf of the landlord. Not sure how you deem this to be us not doing a good job. Regards Lets Rent

Dear Meron, Thank you for taking the time to share your feedback. We’re genuinely sorry to … More