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Lets Rent Southampton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

i'm very pleased with the service received of John and Ben! Thank you so much! The best letting agent in Southampton!

Reply from agent

Thank you, Maria! We’re thrilled to hear you were happy with the service from John and Ben. Your lovely feedback and recommendation mean a great deal to us. – The Lets Rent & Lets Sell Southampton Team

5.00 /5

We were very happy with the service Barney and Lets Rent provided to purchase a property. There was problems with both sides solicitors throughout the whole process but I can say that Lets rent did everything they could to resolve the issues and helped me constantly chase up the solicitors. (Just a note the solicitors were not recommended by lets rent) I would 100% be contacting lets rent when it is time to sell or purchase another property. Even little things like meeting us on a Friday evening to let us look round the property for a second time was no trouble for them. All in all very happy with the service, would highly recommend using lets rent to sell or purchase a property. Thanks again!

Reply from agent

Thank you, Paul! We really appreciate your thoughtful review and recommendation. We’re so glad we could help guide things smoothly despite the solicitor delays — it was a pleasure assisting you from start to finish. – The Lets Rent & Lets Sell Southampton Team

5.00 /5

We were treated in a thoroughly professional manner from day one. Our negotiator went that extra mile to keep us informed at every turn and nothing was ever too much trouble. A very rare find in this day and age. We shall certainly use this service again and would highly recommend Let's Rent and the services they provide. 'Thank You' to all concerned and we look forward to doing business with you in the future.

Reply from agent

Thank you so much, Karen! We’re so pleased to hear you felt supported and well-informed throughout. Your kind words and recommendation mean a lot to the team — we look forward to working with you again in the future. – The Lets Rent & Lets Sell Southampton Team

5.00 /5

Sold our house through Let's Rent. Very efficient and professional service. A pleasure to deal with. Would recommend.

Reply from agent

Thank you, Guy! We’re delighted to hear you had a great experience selling through us. We truly appreciate your recommendation and kind words about our service. – The Lets Rent & Lets Sell Southampton Team

3.00 /5
Reply from agent

Thank you for taking the time to leave us a rating. We’re always looking to improve and would really value any feedback you might have on how we could make your experience even better next time. Please feel free to reach out to our team directly — we’d love to hear from you. – The Lets Rent & Lets Sell Southampton Team

2.00 /5

not professional, not impressed,

Reply from agent

Thank you for taking the time to leave feedback, Y Li. We’re sorry to hear you felt your experience didn’t meet expectations — this isn’t the level of service we aim to deliver. We’d really appreciate the opportunity to discuss what went wrong and see how we can make things right. Please feel free to contact us directly at enquiries@letsrentsouthampton.co.uk or 02380 434 448. Kind regards, The Lets Rent & Lets Sell Southampton Team 💜

1.00 /5

Would give 0 if I could. Been to two viewings, and both apartment blocks had scaffolding all over them - this was never mentioned in the property listing, on the phone or via email. There was no knowledge of when this scaffolding would be taken down. There was no knowledge on the council tax band. Absolutely should be illegal to advertise a building as though it has no scaffolding on - scaffolding stops the balcony’s/ windows from being in use & makes the apartment smell horrendous. Me and a friend travelled for over 2 hours, spent over £30 on 2 separate occasions for viewings and both times it has been a massive disappointment. Do better.

Reply from agent

Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear you were disappointed with your recent viewing experience. We completely understand how frustrating it must have been to arrive and see scaffolding in place. Unfortunately, in some cases, external works can begin or be extended by freeholders or management companies without prior notice, and we’re not always informed in advance. We always aim to update our listings and applicants as soon as we’re made aware of such changes. Regarding the council tax band, we can assure you this information is normally provided once confirmed directly from the landlord or local authority, and we’ll review this process internally to make sure it’s clearer going forward. Your feedback is appreciated, and we’ll ensure it’s used to improve communication and transparency for all future viewings. If you’d like to discuss this further, please feel free to contact us directly at enquiries@letsrentsouthampton.co.uk so we can look into the specific properties and address this personally. — The Lets Rent & Lets Sell Southampton Team 💜

1.00 /5

The worst Agency in Southampton they are ignoring you when you e-mail to them and they asking couple times about same things so they asking you about something one day and they are ask about same thing next day.They are not respect a clinet.Others Agnecys doing that job much better.

Reply from agent

Hi Dawid, We operate a strict prequalification with all applicants that we work with so asking questions is our job. I understand you went through this process and applied for one of our properties. Further questions will then be asked on behalf of the landlord. Not sure how you deem this to be us not doing a good job. Regards Lets Rent

1.00 /5

I was clearing out my inbox when I came across an email from you suggesting I write a review. I was a tenant back in 2016 but I can never forget how you sent me a £300 cleaning bill after telling me how immaculate the house was only a few days earlier for a viewing - and I hadn't even started cleaning as I did when the furniture was later moved out. You zoomed in on a bread crumb left when I lifted the microwave and a shadow of the tree outside on my living room to make a case with the DPS that there were stains on the carpet and the house was unclean. Really? Stains on the carpet of the immaculate house? You needed to zoom in on a bread crumb and cleaning that costs £300? I shouldn't have listened to you to just leave the keys inside, and instead should have been there and sorted check out in person, so fake pics may not be taken. You couldn't meet me at the time convenient to me and I didn't think I shouldn't trust you. It may have been years ago but I can never forget what you did to me - you clearly have a thing going with some 'cleaning' company to send me that kind of bill for a thoroughly clean house. Perhaps if I have time I should have this investigated again...I wish I wasn't reminded of this experience though. Hope it was worth it Ben. Best Meron.

1.00 /5

I was clearing out my inbox when I came across an email from you suggesting I write a review. I was a tenant back in 2016 but I can never forget how you sent me a £300 cleaning bill after telling me how immaculate the house was only a few days earlier for a viewing - and I hadn't even started cleaning as I did when the furniture was later moved out. You zoomed in on a bread crumb left when I lifted the microwave and a shadow of the tree outside on my living room to make a case with the DPS that there were stains on the carpet and the house was unclean. Really? Stains on the carpet of the immaculate house? You needed to zoom in on a bread crumb and cleaning that costs £300? I shouldn't have listened to you to just leave the keys inside, and instead should have been there and sorted check out in person, so fake pics may not be taken. You couldn't meet me at the time convenient to me and I didn't think I shouldn't trust you. It may have been years ago but I can never forget what you did to me - you clearly have a thing going with some 'cleaning' company to send me that kind of bill for a thoroughly clean house. Perhaps if I have time I should have this investigated again...I wish I wasn't reminded of this experience though. Hope it was worth it Ben. Best Meron.

Reply from agent

Dear Meron, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear you felt disappointed with your experience. We always aim to handle all check-out and deposit processes fairly, transparently, and in line with DPS guidelines. We’re sorry you felt that way and wish you all the very best for the future. Kind regards, The Lets Rent & Lets Sell Southampton Team 💜

Contact details
Opening hours
Monday-Friday: 09:00 - 05:00 Saturday: 09:00 - 13:00
Address

Lets Rent & Lets Sell Southampton, 15 London Road, Southampton , SO15 2AE, UK, SO15

We are Lets Rent Southampton Estate Agents. Established in 2008, we have an unrivalled reputation for putting our clients first. Looking after homes all across Southampton, we provide independent sales, lettings and property management. An experienced mover or a first-timer, buyer or renter – we put our customers’ minds at ease. Holding your hand throughout the process and guiding you through, our team remove the headache of moving and let you focus on planning life in your new home. Our relationships with clients extend back many years thanks to our first-class customer service. Over our 17 year history, we believe our success directly correlates to our passion and expertise in what we do. Going the extra mile for every single customer, your experience with Lets Rent promises to be a positive one.

Our team

Barney Brander

Benjamin Pick

Association of Residential Letting Agents
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure