Hi Greg, Thank you for taking the time to leave your feedback. We are sorry to hear you felt disappointed with the end-of-tenancy process. We do feel it is important to clarify that deposit returns and any proposed deductions must follow the correct process and, as managing agents, we can only act once instructed by the landlord and in line with the evidence available. The property was fully refurbished before the tenancy started, and any cleaning or gardening issues raised at the end of the tenancy were reviewed against the condition of the property at check-in and check-out. We also made you aware of the proposed works and deductions before anything was submitted, as you had initially advised that you did not believe any works were required. With regards to the timescale, we appreciate that waiting for a deposit return can be frustrating. However, deposit negotiations can sometimes take several weeks, particularly where works, invoices, landlord instructions and tenant responses are involved. Once everything was agreed, the deposit was processed through the correct DPS procedure. We always aim to communicate clearly and fairly throughout. That said, we do feel a 1-star review is unfair and does not accurately reflect the overall service provided, especially as you have noted that the service during the tenancy itself was decent. The review appears to be based mainly on the final stage of the deposit process, where the correct procedure had to be followed by all parties. We wish you all the best for the future. Kind regards, Let’s Rent & Let’s Sell Southampton