Thank you for your review.

Good Morning, thank you for taking the time to add a star rating. We take all feedback on board & as your rating was not accompanied by any feedback or means of identification I wonder please if you would provide us with some feedback as to how would could have improved on the rating. If you would like to contact me directly please feel free to do so - matt.foston@newtonfallowell.co.uk - Kind regards.

Good Morning Annie Rosser, thankyou for your review. I have spoken with the lettings team & have had a full overview of the service/advice provided. I am satisfied that the team have followed the correct procedure & that the advice provided was within the correct timeline & based on your individual circumstances in respect of the referencing process. We do not discriminate against tenants on any form of benefits, as many of our current tenants would testify. I am sorry that this has not worked for you at this time & I do appreciate that this may have been frustrating. I apologise that you were not notified that you had been unsuccessful, this was an oversight on the teams behalf. I have seen the e-mail to you from the lettings manager apologising for this. I am advised that you have been provided with the complaints procedure & we will follow correct procedure should you correspond with us. Kind regards, Matt Foston Director.