Good Morning, thank you for taking the time to add a star rating. We take all feedback on board & as your rating was not accompanied by any feedback or means of identification I wonder please if you would provide us with some feedback as to how would could have improved on the rating. If you would like to contact me directly please feel free to do so - matt.foston@newtonfallowell.co.uk - Kind regards.

Good Morning Annie Rosser, thankyou for your review. I have spoken with the lettings team & have had a full overview of the service/advice provided. I am satisfied that the team have followed the correct procedure & that the advice provided was within the correct timeline & based on your individual circumstances in respect of the referencing process. We do not discriminate against tenants on any form of benefits, as many of our current tenants would testify. I am sorry that this has not worked for you at this time & I do appreciate that this may have been frustrating. I apologise that you were not notified that you had been unsuccessful, this was an oversight on the teams behalf. I have seen the e-mail to you from the lettings manager apologising for this. I am advised that you have been provided with the complaints procedure & we will follow correct procedure should you correspond with us. Kind regards, Matt Foston Director.

Thank you for your review. I will pass on your comments to Charlotte.

Hi Mr Lochhead, thank you for your star rating. At Newton Fallowell we take feedback very seriously & I immediately tried to find your details to understand the 1 star rating but I cannot find you as a client of Newton Fallowell, Sleaford - Would you please be kind enough to e-mail the office to provide some feedback - sleaford@newtonfallowell.co.uk - Kind regards, Matt Foston.

Good Afternoon Miss Lunn, I am really sorry that you have had a bad experience with one of our offices. Having checked your information it appears that the issues you have had are related to the lettings element of our Sleaford branch and not our Sleaford Sales team. Our offices are part of a franchise network and do therefore operate under two different owners. Naturally, as both operate under the Newton Fallowell umbrella I would welcome the opportunity to look into the situation in more detail should you wish to contact me directly - matt.foston@newtonfallowell.co.uk or 01529 309209 Opt 1 for sales. It would be much appreciated if you would consider amending your review which has been made on the Sales page. Kind regards, Matt - Sleaford Sales