Good Morning Annie Rosser, thankyou for your review. I have spoken with the lettings team & have had a full overview of the service/advice provided. I am satisfied that the team have followed the correct procedure & that the advice provided was within the correct timeline & based on your individual circumstances in respect of the referencing process. We do not discriminate against tenants on any form of benefits, as many of our current tenants would testify. I am sorry that this has not worked for you at this time & I do appreciate that this may have been frustrating. I apologise that you were not notified that you had been unsuccessful, this was an oversight on the teams behalf. I have seen the e-mail to you from the lettings manager apologising for this. I am advised that you have been provided with the complaints procedure & we will follow correct procedure should you correspond with us. Kind regards, Matt Foston Director.