Dear Mrs Layton thank you for taking the time to leave us a review, we always ask for feedback although not usually bad I am pleased to say. I am sorry to learn that you felt I was rude, I was merely disappointed to hear that after we had spent several hours preparing your property sales listing you and your son had changed your minds, I regret my flippant comment that we should state ‘registered charity’ over our door as this was inappropriate, I wasn’t feeling brilliant that day as recently received news of my Fathers death, so I guess to find out we had wasted valuable time with any financial recovery of costs, didn’t add to my day. Once again I am sorry to have reacted the way I did, this is out of character. I was also disappointed to hear that you and son didn’t value the services of local agents helping you relet your flat and that you thought portals such as Rightmove were not needed and that you would let it though Facebook Please be careful with regards to the Deregulation Act, Deposit Protection legislation in conjunction with satisfying all the conditions now linked to the recent tenant fee ban and section 21 6a requirements as you are going alone in letting, which is risky if you are not aware of all the legalities around letting.