Friendly and helpful

All members of staff were very accommodating to allow us to view the property on 3 separate occasions. They acted well between us and the vendor to help take our purchase to a satisfactory completion.

house sale

thanks to Allison and the crew for making my move so easy well done bought and sold through Dawson's

Very Good

Dawsons - Sketty Branch Very good service, details were uploaded on Internet very quickly. Very good with feedback. Sold on second viewing. Would recommend.

Sstc quickly

I was pleased to get an offer from a Ftb shortly after putting my property on the market with dawsons in sketty - great thanks.

Very laid back attitude

After months of trying to sell my house with another estate agents, I thought that Dawson's were the right people to help us move on, however, I was wrong. They valued our house a lot lower than other estate agents, granted their valuation might have been more realistic. We had many viewings in the beginning and led to an offer which we accepted. I hadn't heard anything off Dawsons for weeks regarding the sale and we were under a little pressure as we wanted a house up for sale but the seller wouldn't except our offer until we were further along in the chain. I asked Dawson's if they would just contact our buyer to see how things were but unfortunately, they said they don't work like that. Therefore, I took matters into my own hands and contacted the buyer (As they left me their number) only to find out they pulled out weeks prior which we wasn't informed. This made us angry, especially after a lady knocked our door the week before to ask if the house had sold because Dawson's had been turning her away for weeks before we even accepted an offer! This made us wonder, how many other people they turned away?! Apparently, if they don't have other bookings booked in, they will refuse as they like to do block bookings. In the end, I started showing viewers around no matter what time or day in the week, so basically doing their job for them. Anyway, I got back in touch with the lady who knocked the door and we agreed a sale between ourselves and once Dawson's found out they were adamant they were taking over and still expected the fee. I understand we were still in contract but they didn't do anything to sell our house as they actually turned our buyer away and I believe if she didn't knock my door, the house would still be up for sale today. Luckily, everything went through in time to get the house we wanted but Dawsons nearly cost us our new home. A part of me wish I stayed with the original estate agents as I believe we would have had more for the house and the communication was so much better and more frequent. Dawsons get 2 stars for listing the property and taking some good quality photos.

Extremely disappointing response from the manager of Dawsons’ Sketty branch. I contacted the branch because my friend’s rented property—managed by Dawsons—is approximately 30 seconds away and has a serious roof leak, with water now entering close to the electrics. The tenant cannot safely use the electricity or remain in her home. I fully understand that this particular branch handles sales rather than rental maintenance. I did not expect the sales team to repair the roof. I did, however, expect a branch manager representing the same company to show some empathy, take the safety concern seriously and help secure an urgent internal response. Instead, the reply focused almost entirely on distancing the branch from responsibility: I was told that it “deals solely with property sales” and that further correspondence should be directed elsewhere. The tone was curt and dismissive considering that a tenant had been forced to leave an unsafe property managed by Dawsons just seconds from the branch. Passing an email to another department is the bare minimum. A serious potential electrical hazard deserved concern, ownership and an active escalation—not a corporate brush-off. A company may divide itself into departments, but customers understandably see one Dawsons. The lack of empathy and urgency from the Sketty branch manager was appalling.