Good afternoon Daniel Thank you for sharing your detailed feedback. We are grateful you have taken the time to share your views of your experience and regret that it didn’t meet your expectations. As you may recall, we worked together in July of this year to resolve the issues you mentioned, and at that time, we believed everything had been addressed. As you kindly note, we aim to provide realistic valuations for all our clients, allowing them to make informed decisions on their forward property journey from the outset. Our team proactively handle all buyer enquiries, following our viewing procedures at all times, both to protect the vendor, prospective purchasers and a smooth transaction at all times. Whilst our procedures were discussed at length in July with yourself we would be more than happy to clarify these once more should you wish. It was a shame there was a delay in your initial buyer communicating with ourselves that they were no longer proceeding with the purchase, causing stress to yourself during what we know is already a challenging time, we were however extremely pleased to be able to support you through to completion of sale, ensuring everything went through in time to get the house you wanted. Thank you for trusting us to list your home for sale. We take on board all feedback received to ensure we refine our processes to move forward and improve on our client experience where possible. We hope you have settled into your new home and should you wish to discuss this further, please feel free to reach out to me directly. Kind regards Sharon Mayes