We take all genuine customer feedback seriously, but in this instance we are unable to identify any customer interaction or dealings between the reviewer and our Sketty team. As a result, we believe this one-star rating and the associated review activity do not represent a genuine experience with this branch and are therefore untrue and misleading to anyone viewing our profile. The matter has been reported to Google for investigation and has also been reported to the police as part of an ongoing investigation concerning repeated activity relating to our business and members of our team. We are unable to comment further on an ongoing police matter, but we felt it was important to clarify for prospective and existing customers that this review does not relate to a genuine experience with our Sketty team. We remain fully committed to providing professional and transparent service to our customers. Dawsons PR