Absolutely terrible service here especially from the team leader Sophie. They found me the worst tenants possible who trashed my house. I can get past that but the service from this team is the worst part. They charge you finders fee and management fees however a tenant breaks the contract and leaves early and there is no support. Instead they want to charge you again for finding another tenant. Nobody comes back to you have to constantly chase them for updates. I would not use them if it was a free service again.
Reply from Robinson Michael & Jackson - Sittingbourne: We’re very sorry to hear that you’ve been disappointed with the service you received. We understand how frustrating it must have been to experience issues with a tenancy ending early, particularly when you felt you weren’t kept informed or supported throughout the process.
We take your feedback regarding communication, fees and the level of support provided very seriously. We’d appreciate the opportunity to look into what happened and address your concerns properly. Please contact our team directly with your property details so we can review the situation and work towards resolving this with you. 01634 565888 Lettings Team
