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Robinson Michael & Jackson - Sittingbourne

A selection of reviews/testimonials by highest rating
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1.00 /5

The team are certainly friendly and were quick with responses HOWEVER, upon my offer being accepted I was told that the seller was willing to accept on the one condition that I used the same Solicitors as the sellers. The Solicitors suggested were on the pricey side (£2.4k). But because I was keen on the property and was told this was the one condition, I agreed to this despite having other Solicitors suggested by friends. 2 friends who paid £1.6k and £1.8k respectively for theirs. Upon then signing my contract about 2 weeks out from proposed completion date, I noticed that the Sellers were using a different Solicitors to myself! So this ‘condition’ was obviously not true. I don’t know why this was said to me. I can only presume they are on a Referral scheme (although could be wrong) but either way, I was not given the choice to explore options and this has cost me somewhere in the region of £400-700 which for a first time buyer buying on his own is A LOT of money. And when I raised it, I just got a sorry which doesn’t really help me. As you can tell, it really soured my experience with the Estate Agents which is a shame as they do genuinely seem like a lovely bunch and I do thank them for their help in me finding my home but ultimately, the Solicitors scenario was unacceptable.

Reply from agent

Dear Jake Thank you for sharing your experience with us. We appreciate your feedback and would like to address the concerns you've raised regarding the solicitor situation. First and foremost, we want to express our gratitude for your acknowledgment of the positive aspects of your experience with us. It's truly heartening to hear that you found our team friendly and responsive. We understand your frustration regarding the solicitor situation, to clarify the situation our seller did instruct the same solicitor as you and therefore at the time of offer did see it as an advantage to sell to someone who was using the same firm. As we got into the process our seller decided to change solicitors due to a personal recommendation made to them. We want to emphasise that our intention was always to facilitate a smooth and transparent transaction for you. It's disheartening for us to receive a one-star rating, especially when we see that you appreciated the service provided by our team. We regret any negative impact this situation may have had on your overall experience, and we sincerely apologise for any distress or inconvenience caused. Your feedback is invaluable to us, and we will use it to improve our processes and communication in the future. We remain committed to ensuring that all our clients have a positive and stress-free experience with us. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to contact us. Warm regards, Mark Franklin Branch Manager Mark.franklin@robinson-jackson.com

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38 West Street, Sittingbourne, ME10 1AP, UK, ME10

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